Senior Analyst, Business Process Improvement

Mastercard•Boston, MA

18d

About The Position

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Business Process Improvement Overview: Services within Mastercard The Services team is a key differentiator for Mastercard, providing cutting-edge solutions that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include predictive analytics, data visualization, security solutions and business intelligence software. The People & Capability team that supports the Services business is looking for a Senior Analyst to support the design, administration and performance analysis of some of the Sales Compensation programs for Services. This is a great opportunity to learn more about the Services business, Sales Compensation and the overall People & Capability function. The individual in this role will work in close collaboration with Sales Leaders, People Business Partners and Total Rewards to ensure the Sales Compensation programs, processes and initiatives are implemented and managed effectively. This position reports into the Director leading the Services Sales Compensation team within the People & Capability function.

Requirements

Experience managing sales incentive programs.
Experience consulting with internal stakeholders regarding incentive program development and management
Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence others
Creative problem-solver, possessing high level of comfort with fast-paced, dynamic work environment
Demonstrated project management, organization, and execution skills with strong ability to manage deliverables and deadlines for multiple initiatives and teams.
Strong interpersonal skills and the ability to work cross-functionally in a matrix organization
Excellent oral and written communications skills; experience communicating directly with senior leadership
Demonstrated ability to work quickly, respond to urgent, unanticipated requests, and manage ambiguity.
Flexible to work with global offices across several time zones.

Responsibilities

Partner with team members and key stakeholders including Services Business Development and Total Rewards to support in the following areas:
Design of new incentive programs
Evolution of existing incentive programs
Ongoing administration of existing incentive programs
Conducting performance analysis of existing incentive programs
Leverage the available tools (Salesforce, Tableau, others) for more effective execution of the above-mentioned areas of responsibility

Benefits

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

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