Medtronic-posted 1 day ago
Full-time • Mid Level
Lafayette, CO
5,001-10,000 employees

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a strategic, analytical, and business-focused leader to drive continuous improvement and enable data-driven decision-making across our global Service & Repair organization. In this role, you will translate complex business needs into scalable solutions, strengthen cross-functional collaboration, and shape the future of our enterprise platforms and processes. The ideal candidate combines strong execution capabilities with a passion for problem-solving, innovation, and stakeholder partnership. This opportunity sits within Medtronic’s Global Service & Repair organization, which is entering a period of transformation aimed at increasing agility, accelerating innovation, and strengthening operational excellence—subject to applicable information and consultation requirements. This evolution presents a unique opportunity to contribute to a bold strategic shift, helping build a more responsive organization that can invest decisively, deliver value faster, and elevate the impact we make on patients’ lives.

  • Support and execute Product Owner / Business Analyst responsibilities by coordinating Analytics, Insights, and Reporting implementations, managing User Acceptance Testing with key users, and ensuring alignment with product vision and Agile roadmap commitments
  • Perform large-scale data and systems analysis to identify optimization opportunities, informed decision-making insights, and cross-system dependencies that shape scalable, high-quality solutions
  • Manage end-to-end project deliverables — from demand capture, requirements gathering, stakeholder interviews, workshops, and process reviews, through analysis, design, testing, and final production delivery — while maintaining end-to-end traceability of changes
  • Act as the primary liaison between business and IT for Service & Repair, contributing to operational delivery, strategic architectural discussions, and ServiceNow platform initiatives such as enhancements, integrations, and workflow automation
  • Collaborate with IT and technical partners to identify and drive process and system improvements, surveying and evaluating existing processes, products, and services to recommend enhancements aligned with strategic goals
  • Provide clear, concise documentation of business requirements, processes, and solution designs, while supporting change-management activities including training coordination, communication planning, and readiness assessments
  • Lead project management tasks by ensuring timelines, risks, and stakeholder communication are effectively managed to enable timely, high-quality delivery in a cross-functional Agile environment.
  • Requires a Bachelor’s degree and minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience.
  • Bachelor’s or Master’s degree in Business, Information Systems, Computer Science, or related field.
  • Hands-on experience with ServiceNow
  • Skilled in interpreting and translating business and technical requirements
  • Excellent verbal and written communication skills
  • Flexible and adaptable team player
  • Experience working with SAP
  • Medtronic offers a competitive Salary and flexible Benefits Package
  • We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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