Principal Business Process Improvement Analyst

Medtronic • Lafayette, CO

1d

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a strategic, analytical, and business-focused leader to drive continuous improvement and enable data-driven decision-making across our global Service & Repair organization. In this role, you will translate complex business needs into scalable solutions, strengthen cross-functional collaboration, and shape the future of our enterprise platforms and processes. The ideal candidate combines strong execution capabilities with a passion for problem-solving, innovation, and stakeholder partnership. This opportunity sits within Medtronic’s Global Service & Repair organization, which is entering a period of transformation aimed at increasing agility, accelerating innovation, and strengthening operational excellence—subject to applicable information and consultation requirements. This evolution presents a unique opportunity to contribute to a bold strategic shift, helping build a more responsive organization that can invest decisively, deliver value faster, and elevate the impact we make on patients’ lives.

Requirements

• Requires a Bachelor’s degree and minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience.
• Bachelor’s or Master’s degree in Business, Information Systems, Computer Science, or related field.

Nice To Haves

• Hands-on experience with ServiceNow
• Skilled in interpreting and translating business and technical requirements
• Excellent verbal and written communication skills
• Flexible and adaptable team player
• Experience working with SAP

Responsibilities

• Support and execute Product Owner / Business Analyst responsibilities by coordinating Analytics, Insights, and Reporting implementations, managing User Acceptance Testing with key users, and ensuring alignment with product vision and Agile roadmap commitments
• Perform large-scale data and systems analysis to identify optimization opportunities, informed decision-making insights, and cross-system dependencies that shape scalable, high-quality solutions
• Manage end-to-end project deliverables — from demand capture, requirements gathering, stakeholder interviews, workshops, and process reviews, through analysis, design, testing, and final production delivery — while maintaining end-to-end traceability of changes
• Act as the primary liaison between business and IT for Service & Repair, contributing to operational delivery, strategic architectural discussions, and ServiceNow platform initiatives such as enhancements, integrations, and workflow automation
• Collaborate with IT and technical partners to identify and drive process and system improvements, surveying and evaluating existing processes, products, and services to recommend enhancements aligned with strategic goals
• Provide clear, concise documentation of business requirements, processes, and solution designs, while supporting change-management activities including training coordination, communication planning, and readiness assessments
• Lead project management tasks by ensuring timelines, risks, and stakeholder communication are effectively managed to enable timely, high-quality delivery in a cross-functional Agile environment.

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees