Senior AI Adoption Consultant (COE)

NICE

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Consultant, AI CoE Enablement & Adoption Systems (US-Based) Role Summary The Senior Consultant, AI CoE Enablement & Adoption Systems is responsible for designing and maintaining the standards, frameworks, and enablement mechanisms that ensure AI solutions are consistently adopted, trusted, and sustained across enterprise contact center environments. This role does not own individual customer accounts. Instead, it defines how AI adoption and enablement are executed across customers, partners, and internal teams, ensuring consistency, quality, and measurable outcomes at scale. This role is best suited for experienced consultants who combine AI fluency, operational understanding, and system-level thinking, and who want to build enablement structures that are used repeatedly, not once. What Makes This Role Compelling Ownership of enablement and adoption standards used globally Direct influence on how AI is implemented and sustained at scale High visibility across product, delivery, and AI leadership Work focused on building durable systems, not one-off engagements Strong path to principal-level consulting or broader AI leadership roles

Requirements

6+ years of experience in AI adoption, enablement, CX transformation, or enterprise consulting
Strong understanding of contact center operations and AI-driven self-service environments
Demonstrated experience designing scalable enablement frameworks, playbooks, or standards
Practical familiarity with generative AI behavior, prompt design, and adoption challenges
Experience embedding enablement into delivery motions rather than running standalone change programs
Ability to influence cross-functional teams without formal authority
Strong analytical, communication, and documentation skills