Senior Product Adoption Consultant; Integrated Procurement

Caterpillar Inc.•Peoria, IL

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world. Job Summary: The Senior Product Adoption Consultant; Integrated Procurement serves as the primary liaison between customers, Cat dealers, and Caterpillar’s Digital and eCommerce teams. This role ensures that customers successfully adopt, implement, and optimize Cat IP solutions, enabling seamless procurement workflows between customer systems and Cat dealer systems. Working with industry reps, dealers, and the Cat IP product team, the Cat IP PAC helps guide customers through the full lifecycle of a Cat IP connection—from initial interest and process mapping through approval, onboarding, and ongoing support—driving efficiency, accuracy, and customer satisfaction across global procurement operations.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Nice To Haves

Strong understanding of procurement processes, B2B integrations, and eCommerce workflows between customers and dealers.
Ability to interpret and communicate technical process maps across customer and dealer teams.
Experience working with procurement systems (e.g., SAP, Ariba, Coupa, Oracle, Jaggaer, etc.) is beneficial.

Responsibilities

Customer Engagement & Relationship Management Serve as the primary customer-facing contact for organizations pursuing Cat IP integrations.
Lead conversations with customers regarding readiness, timing, scope, and expected outcomes of Cat IP projects.
Support customers in understanding the value of Cat IP, including reduced transaction costs, streamlined workflows, and improved order accuracy.
Cat IP Analysis, Process Mapping, & Requirements Gathering Meet with customers and dealers to understand their procurement processes, system capabilities, and desired transactions and outcomes.
Guide customers and dealers through an Analysis Phase and completion of the Cat IP Process Map, including the customer and dealer worksheets and transaction selections.
Validate customer and vendor contacts, transaction types in scope, and workflow details needed for integration kickoff.
Project Coordination & Stakeholder Alignment Collaborate closely with Cat industry reps, Cat dealers, and Cat IP project managers and onboarding analysts to drive timely project initiation and execution.
Monitor project progress and follow up with internal teams and customers to keep approvals, onboarding, and kickoff tasks on schedule.
Integration Kickoff & Onboarding Support Prepare customers for Integration Kickoff meetings by ensuring Process Maps and contacts are complete and accurate.
Work with Cat Digital onboarding teams to ensure customers’ procurement systems (SAP, Oracle, Ariba, Coupa, Jaggaer, Proactis, etc.) align with Cat IP capabilities and dealer systems.
Participate in and support customer–dealer project status meetings when appropriate.
Education, Enablement & Resource Delivery Provide customers and internal partners with relevant Cat IP learning materials, demos, and documentation. (Example: delivering demo videos or IP workflow presentations.)
Direct customers, dealers, and internal teams to Cat IP resources such as Cat.com/ip, CatDealer.com/ip, and official IP documentation.
Continuous Improvement & Feedback Capture customer feedback on procurement workflows to improve future integrations.
Identify opportunities to streamline processes, reduce onboarding friction, and enhance customer value.