Senior AG Field Technician

Deer Country Farm & Lawn•Adamstown, PA

About The Position

Purpose: Independently performs advanced diagnostics, service repairs and maintenance work on customers, as well as dealer-owned, agricultural and/or turf equipment or other work as assigned by supervisor. This job description is not intended to be all inclusive and employee will also perform other reasonable related business duties as assigned by immediate supervisor or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises.

Requirements

High School Diploma or equivalent experience required; Associates degree preferred
5+ years of professional experience performing service repairs
Ability to perform advanced repairs and maintenance using special tools and equipment following technical manual procedures
Proficient oral and written communication skills
Ability to use Service Advisor and basic computer functions
Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural, compact construction equipment, and/or turf equipment
Provide tools needed to perform job duties (Specialty tools are owned and provided by dealership)
Excellent skills in operating vehicles and equipment used for diagnostic purposes.
Ability to lift at least 75 lbs. repeatedly
Valid insurable driver’s license required
Must possess or have ability to obtain valid medical DOT card within two weeks of employment
Ability to work extended/flexible hours that may include some scheduled Saturdays

Responsibilities

Performs advanced diagnostics and repairs on agricultural, compact construction equipment, and/or consumer and commercial turf equipment, as well as Ag Management Solutions (AMS) products
Participates in Service training programs required for the development of skills and knowledge
Maintains current knowledge of John Deere and competitive products
Maintains condition of vehicles, inventory, tools, and equipment
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Completes all reports, forms, and tasks required in conjunction with work assignments, including researching and requesting parts needed
Accounts for all time and all material used in performing assigned duties according to dealership processes and business system
Communicates professionally and effectively with manufacturers, team members, and customers when needed
Maintains 90% or above labor performance
Will perform diagnosis and repair in the field
May provide delivery services when needed
May conduct or support customer clinics