Senior Affiliate Account Manager
About The Position
PerkSpot is searching for a Senior Affiliate Account Manager to join our Merchant Partnerships team! At PerkSpot, our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind. As a Senior Affiliate Account Manager you’ll develop engagement strategies to align merchant advertising objectives with PerkSpot offerings and revenue goals. Senior Affiliate Account Manager are focused on growing account revenue and account retention by reinforcing the unique PerkSpot Value Proposition for each merchant partner. This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located in the Merchandise Mart in downtown Chicago, IL.
Requirements
- 3-5 years in a client-facing Account Management role with excellent communication and presentation skills
- Affiliate marketing industry experience is required
- Demonstrated ability to retain and grow accounts by establishing and implementing innovative program solutions, applying a strategic approach to managing initiatives, and focusing on customer satisfaction
- Strong analytical skills, with the ability to identify business questions, analyze data, draw conclusions, and develop actionable recommendations to expand user engagement
- Exceptional emotional intelligence and relationship management skills
- Pride in acting as primary point of contact for merchants and dedication to providing personalized experiences to each account
- Detail oriented with the ability to successfully multitask, solve problems, and drive business results in a fast-paced collaborative environment
Responsibilities
- Manage a large and diverse set of assigned portfolio accounts and overflow as needed
- Ensure the timely and successful delivery of PerkSpot products and services
- Provide superior customer service and swiftly tend to merchant needs
- Cultivate strong relationships with multiple touch points at brands, agencies, and OPMs, and affiliate networks
- Maintain a deep understanding of shifting merchant business objectives
- Leverage data to identify and address account risks and opportunities
- Provide strategic recommendations for increasing merchant engagement and investment
- Grow accounts by generating merchant interest in new services and offerings
- Find and establish new merchant point of contacts for lapsed existing merchant accounts
- Maintain visibility cross-departmentally by participating in impactful team projects
- Address opportunities for efficiencies, support models, program solutions, and best practices
- Act as a Project Manager or liaison for ad hoc company initiatives
Benefits
- Competitive salary, matching 401K, and company paid disability.
- Comprehensive medical, dental, and vision insurance is effective on your first day of employment!
- Time off is required. We want our team members to rest, relax, and recharge, so we encourage employees to take 20 days off each year. Plus, we offer 8 paid company holidays and our office is closed from Christmas Eve through New Year's Day.
- Summer Fridays are great and are an annual tradition between Memorial Day and Labor Day every year.
- To help you get a jump start on company holidays, we close at 1 pm the day prior to each company holiday as “holiday eve.”
- Tenure is valued and rewarded. In addition to PTO, we offer a paid Sabbatical for up to 3 months to employees at 5 years and 10 years of service.
- Commuting can be expensive – we get it. So, we provide a monthly transportation stipend and free lunch every Wednesday.
- Connection and relationship building is everything. We offer regular outings, virtual events, fun community-interest Slack channels, and occasional happy hours.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
