Senior Advisor - Team Lead

Bank of America•Charlotte, NC

4d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for acting as the primary point of contact for Treasury clients, day-to-day servicing of treasury, cash management, card, merchant, and depository products and services of varying complexity. Key responsibilities include providing relationship management, servicing, and technical assistance to internal business partners (e.g. Sales & Relationship Mangers, Product Managers, Compliance and Operations) to resolve complex, unique client requests. LOB Job Description: The Senior Advisor Team Lead role is a non-client facing Operations role, performing a variety of functions related to CashPro & TSC. The candidate will be the single point of contact for various business partners on escalation issues, process disruptions and general inquiries. This candidate will partner with Change Management, Product, Technology, Fulfillment and Servicing Team, and Risk/Compliance to achieve better continuity on projects and standardization of processes.

Requirements

Project or Change manager experience, leading projects as the sole business lead or in partnership with other teammates
Experience with presenting to LOB leaders and financial/legal/compliance/risk partners
5+ years of related experience in operations
Must be able to translate business plans/policies into specific goals, tactics and action plans
Prior process Improvement experience
Ability to adapt and adjust to ever changing business/technical needs and requirements
Ability to work independently with inquisitive mind
Strong and effective communication; verbal and written, including ability to present to executive level leadership
Ability to work a flexible schedule to accommodate the business environment; including after hours, weekends, and holiday coverage
Ability to collaborate across teams, including business management, technology, and risk/compliance partners
Possess strong networking skills with ability to drive and influence outcome
Muse be self-motivated and results oriented
Posses effective simultaneous oversight and management of multiple projects/tasks
Leadership and business acumen, including strong problem solving and influencing skills
Proven ability to performance manage and improve results
Strong Organizational Skills
Strong foresight into understanding the business's need
Ability to analyze and interpret data
Excellent interpersonal, and facilitation skills
Strong business and financial acumen
Highly Skilled specific to: Excel, PowerPoint, and Word
Be knowledgeable in CashPro
Be a leader to their peers
Strong work ethic
Reliable
Be able to think Strategically
Problem Solving
Time Management Skills: Analytical Thinking Problem Solving Reporting Attention to Detail Critical Thinking Prioritization Risk Management Decision Making Stakeholder Management

Responsibilities

Responds to client and partner requests received by email, phone, chat or workflow system
Performs Quality Assurance to ensure high risk processes are completed according to written procedures
Researches and resolves complex issues raised by clients ensuring client satisfaction
Drives resolution of client issues with internal, technical and product partners, ensuring processes are integrated
Educates clients on digital tool options, championing innovation with a client-centric mindset
Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business
Manages SME duties, including advisor escalations, outages, etc., projects and direct activities of a team related to special initiatives of an operations nature.
Functions as the technical expert in their assigned area.
Major accountabilities are based on individual expertise and capabilities.
Provides work direction, guidance and expertise to less experienced associates and provides training to associates and Business Partners on new and complex initiatives.
Builds strong relationships with Business Partners across LOBs.
Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company.