Senior Account Technology Specialist

Thomson Reuters • Frisco, TX

1d • Remote

About The Position

The role focuses on supporting technology-related sales from concept to delivery and providing white-glove technology and implementation support to Global Accounts customers. It bridges pre-sales activities, project management, and customer success initiatives. Location: Remote US based role, prefer candidates located in the central or eastern time zones. In this opportunity as a Sr. Account Technology Specialist Pre-Sales Support: Participate in client presentations. Create Proof of Concept prototypes tailored to customer needs. Assist in responding to RFPs and reviewing contracts. Sales Transition & Project Management: Manage the handoff from sales to implementation or development teams. Ensure all deliverables are completed on time and within budget. Oversee custom development projects and customer partnering initiatives. Maintain transparent communication with customers throughout project phases. Customer Support: Provide white-glove technology support for Global Accounts. Respond promptly to customer technology queries. Escalate customer issues when warranted.

Requirements

• 8+ years in the accounting profession with an emphasis on technology and process
• Strong customer-oriented mindset with consistent follow-through
• Deep understanding of Thomson Reuters solutions and their application in large accounting firms
• Ability to translate tax concepts for technologists
• Excellent communication skills and organizational abilities

Nice To Haves

• Knowledge of software development lifecycles
• API usage, requirements definition
• CPA designation
• Large accounting firm experience

Responsibilities

• Participate in client presentations
• Create Proof of Concept prototypes tailored to customer needs
• Assist in responding to RFPs and reviewing contracts
• Manage the handoff from sales to implementation or development teams
• Ensure all deliverables are completed on time and within budget
• Oversee custom development projects and customer partnering initiatives
• Maintain transparent communication with customers throughout project phases
• Provide white-glove technology support for Global Accounts
• Respond promptly to customer technology queries
• Escalate customer issues when warranted

Benefits

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
• optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed