Senior Account Supervisor, Health Digital

Edelman•Atlanta, GA

102d•$86,000 - $130,000

About The Position

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration, and belonging. Consistent with this approach, we hire the best qualified candidates for all positions. Edelman has an opportunity for an Account Supervisor to join our talented and award-winning digital health team in our Washington, D.C., New York, Chicago, Dallas, or Atlanta offices. In this role, you will have the opportunity to help a global pharmaceutical company communicate with healthcare professionals, policymakers, and other health stakeholders about innovative products that have a profound effect on people's lives. You will plan and manage digital communications and marketing techniques to help clients achieve their objectives. Edelman is a new kind of agency, at the intersection of PR, Advertising, Social, Digital, and Experiential. We blur the lines between each medium to create smart, innovative, and powerful work that gets people talking and engaging with brands in new ways. We're passionate, unconventional, and driven by a desire to do the best work possible. We get results for our clients. We also laugh a lot. Every day. And we'd love for you to join us. What You'll Do This role will support a global pharmaceutical client and partner with and report up into the SVP, Digital Health, in tackling the day-to-day client needs and bringing a digital perspective to internal and client-facing conversations - having a point of view and ability to educate colleagues and clients with kindness and enthusiasm is key.

Requirements

At least 6+ years of relevant experience in Digital-related Marketing and/or related fields
A bachelor's degree or equivalent work experience

Nice To Haves

Pharmaceutical experience
Passion for and curiosity in healthcare; familiarity with healthcare industry trends/regulations as it pertains to digital projects
Healthcare Provider communications experience
Strong grasp of all basic social media and digital marketing channels and tools including platform specific nuances and requirements and platform updates
Willingness to work in a fast-paced agency environment managing multiple projects at once while keeping teams on track with timeline development and management
Experience in managing client and vendor communications and relationships and executing campaigns on both a small and large scale with results to prove it
Build relationships with clients and colleagues at all levels and across teams
Willingness to collaborate across internal, external and client-side resources
Comfort with managing-up and navigating complex internal and external relationships
Experience with paid social, email marketing, marketing automation tools, and/or SEO
Proactive attitude with a commitment to continuous learning through various training and new project opportunities
Expert in latest digital content formats and best practices to translate content strategies effectively within the digital ecosystem

Responsibilities

Oversee operational performance of accounts, ensuring quality work, deadline and budget adherence
Play major role in creation of digital communications plans and goals; manage against them
Serve as daily client contact and act as client lead when appropriate, address client issues thoughtfully and effectively
Consistently produce high quality external digital content
Build relationships with internal specialists (paid media, content, creative, planning, analytics etc.) and senior stakeholders to meet client needs
Partner with creative counterparts to ensure content is designed to perform and resonate with our target audiences, particularly on social media
Dive deep into niche subject matter on behalf of clients and industries in pursuit of data, insights and actions that help will distinguish our work
Harness the power of data and measurement tools in evaluating digital ecosystems
Understand measurement and KPIs to ensure programs are being executed and performing against the best measures of success
Monitor social conversation around clients' products and provide response recommendations
Partner with paid media and analytics teams to develop, launch, monitor and report on several paid social campaigns
Champion projects from start to finish with a results-driven mindset in pursuit of strong business results for clients
Provide excellent client service support: drive conversations, meet deadlines, troubleshoot challenges
Participate in client(s) annual communication and marketing planning process, bringing new, ideas and fresh approaches to grow and strategically support their business
Identify potential client growth opportunities within the digital space and empower the team to execute on those growth opportunities