Senior Account Manager

Fuel Cycle•Los Angeles, CA

13d•$80,000 - $90,000

About The Position

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed. Why work at Fuel Cycle? Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands. Overview: Fuel Cycle is seeking a motivated and client-focused Senior Account Manager to support the renewal and retention of an assigned book of business, primarily consisting of Minimal Motion accounts. In this role, you will manage ongoing client relationships, ensure satisfaction, and maintain strong renewal health across your portfolio. As a Senior Account Manager, your primary objective is to manage renewal execution and renewal health for your assigned accounts, working closely with your Director to ensure renewal readiness and alignment as well as identify light expansion opportunities when appropriate. You will act as a reliable client partner, guiding them on platform use, best practices, and research fundamentals to ensure long-term value. You will collaborate closely with internal teams to support project execution and ensure high-quality deliverables. This role focuses on executional excellence, renewal hygiene, and client value realization and is ideal for someone looking to grow into a more senior account management or strategic advisory position. You will gain exposure to Market Research, SaaS account management, and customer success methodologies while contributing to Fuel Cycle’s retention goals. This role reports directly to the Director, Customer Experience and operates within a vertical pod structure. You’ll collaborate cross-functionally with Research Excellence, Training & Enablement, Product, Marketing, and Operations to maintain client satisfaction and retention for your assigned accounts.

Requirements

Client Relationship Management
Ability to maintain strong client relationships, promote value realization, and support clients in navigating Fuel Cycle’s platform and services.
Customer-Centric Mindset
A service-oriented approach with a focus on client satisfaction and proactive communication.
Organizational & Project Management Skills
Capacity to coordinate projects, monitor timelines, and support delivery across multiple client engagements.
Communication Skills
Clear, professional communication—both verbal and written—tailored to client needs and internal collaboration.
Problem Solving
Ability to identify risks early within assigned accounts, troubleshoot basic issues, and escalate appropriately when more complex support is needed.
Attention to Detail
Strong documentation habits and ability to maintain accurate and up-to-date account information across systems.
Collaboration
Comfort working cross-functionally to deliver a smooth, cohesive client experience.
Adaptability
Ability to handle shifting priorities, evolving client needs, and a fast-paced environment with composure.
Technical Proficiency
Familiarity with SaaS platforms, customer success tools, and/or research technologies is preferred. Ability to quickly learn Fuel Cycle systems and workflows.
2–4 years of experience in Account Management, Customer Success, or Client Services within a SaaS, Market Research, or related environment.
Experience supporting a book of business and working toward renewal or retention goals.
Proven ability to manage ongoing client communications and maintain positive working relationships.
Familiarity with Salesforce, ChurnZero, or similar tools a plus.
Strong written and verbal communication skills with attention to detail.
Ability to collaborate effectively with internal teams across research, product, and operations.

Nice To Haves

Experience in market research fundamentals or working with research tools.
Prior exposure to project coordination or client reporting.
An interest in expanding skills in executional account management, research methodology, and SaaS client management, with exposure to strategic advisory over time.

Responsibilities

Own the execution and management of renewals for your assigned book of Minimal Motion accounts, partnering closely with the Director to ensure readiness, accuracy, and alignment, while meeting or exceeding renewal targets for your portfolio.
Maintain and track health of accounts using Salesforce, ChurnZero, Gong, and other internal tools.
Identify light growth signals (i.e, potential Upsell and Expansion) when aligned with client needs and identify risk signals, escalating appropriately to the Director for strategic evaluation.
Ensure clients understand the value of Fuel Cycle’s solutions and receive a consistent, high-quality experience.
Maintain accurate forecasting and documentation of renewal progress.
Serve as the primary operational day-to-day point of contact for clients, offering consultative guidance within the scope of Minimal Motion portfolios.
Provide recommendations on research basics, platform usage, best practices, and how to achieve consistent value from Fuel Cycle.
Support proposal development and renewals with oversight from the Director.
Deliver clear and client-ready communications that reinforce trust and partnership.
Partner with Research Managers and Customer Solutions to ensure project expectations and deliverables are met for assigned accounts.
Monitor project timelines and communicate status updates to clients proactively.
Support resolution of minor issues or escalations, escalating strategic or commercial concerns to the Director, CX ensuring a smooth client experience.
Ensure proper documentation and adherence to the Account Director Playbook.
Build positive, service-oriented relationships with key client stakeholders.
Coordinate with internal teams to ensure seamless delivery and client satisfaction.
Introduce SMEs or internal resources when needed to support account retention goals.
Participate in account planning discussions by contributing insights, renewal risk signals, and client health inputs to support Director-led planning.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision insurance plans
401(k) with Company Match: Plan for your future with our retirement savings program
Equity Purchase Option: Participate in Fuel Cycle’s long-term success
Flexible Work Schedule: Empowering you to balance life and work
Generous Time Off:
15 vacation days and 7 sick days per year
12 company holidays
4 floating holidays/recharge days to rest or celebrate what matters to you
Paid Parental Leave: Time to bond with your growing family
Monthly Internet & Phone Stipend: Support for remote work setup
Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), and more
Team Connection Perks:
Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
Pet-friendly office environments