Senior Account Manager

Sodexo•Boston, MA

17d•Remote

About The Position

As a Senior Account Manager, you will manage a portfolio of Sodexo’s most strategic healthcare and/or senior living client accounts, accountable for retention, renewal readiness, and net commercial growth in partnership with Sales and Operations. You will serve as a trusted advisor to client executives, translate client priorities into aligned strategies, and lead an account-by-account plan with a 1–3-year outlook. This role is designed for a commercially-minded leader who can influence without authority, operate effectively in complex service environments, and connect stakeholders across Sales, Operations, Finance, Performance/OpEx, and Marketing to deliver measurable client value and growth. Remote role with up to 50% travel to client sites (regionally aligned).

Requirements

5-10 years of experience in account management, client retention, strategic customer success, or commercial roles within complex service environments (healthcare/senior living strongly preferred).
Proven ability to retain and grow large, complex accounts by building executive relationships and leading structured account strategies.
Experience with renewal cycles, contract governance, and navigating procurement / rebid dynamics.
Strong executive presence and communication skills—able to lead C-suite conversations, manage conflict, and align stakeholders to decisions.
Demonstrated ability to influence without authority and drive outcomes through cross-functional teams.
Proficiency with CRM tools (e.g., Salesforce) and the ability to use data to tell a clear story (risk, performance, value, growth).
Willingness and ability to travel up to 50% within an assigned region.
Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 7 yearsMinimum Functional Experience – 7 years

Responsibilities

Serve as the primary commercial point of contact for assigned accounts, building strong, long-term executive relationships.
Lead strategic relationship management through structured governance, executive business reviews, and proactive voice-of-client feedback loops.
Own retention & renewal readiness by driving early renewal planning and managing the pre-sale account health, partnering with Sales through the renewal cycle and mitigating rebid risk.
Drive account growth strategy (1–3-year horizon), including identifying, qualifying, and progressing cross-sell/upsell opportunities in collaboration with Sales.
Manage account governance: contract stewardship, change controls, compliance with key Sodexo programs, and ensuring internal alignment on obligations and deliverables.
Monitor performance and risk by tracking leading indicators, retention risks, client satisfaction signals, and operational performance metrics—then mobilizing action quickly.
Translate client priorities into aligned strategy and messaging, including themes such as financial performance, sustainability, patient/resident experience, workforce stability, and innovation.
Package and communicate value: create executive-ready narratives (impact, outcomes, success stories) to support renewals, growth, and client confidence.
Coordinate cross-functional solutions by partnering closely with Sales, Operations, OpEx/Performance teams, Finance, Marketing, and other support functions.