Senior Account Manager

Gallagher•Walnut Creek, CA

10d

About The Position

Senior Account Managers provide service to and manage the largest and most complex accounts. They are responsible for strategizing with Producers and Account Executives, managing a smooth insurance placement process from start to finish, staying current with the latest market changes and trends, as well as providing technical support and expertise to clients.

Requirements

7+ years of related Construction insurance brokerage experience
Proficient with Microsoft Excel, Word, PowerPoint, Outlook and EPIC
College degree preferred, high school diploma or equivalent required
Exceptional communication skills, both verbal and written
Broker’s license required to be obtained during onboarding period
Required to obtain the applicable insurance license(s) within 90 days of date of hire
Valid Driver’s license and reliable transportation required

Nice To Haves

Previous supervisory, training and/or formal mentoring experience desirable

Responsibilities

Develop and cultivate long-term strategic relationships with a portfolio of clients
Support relationship management efforts of Account Executives and Client Relationship Directors
Analyze carrier quotes and coverage offerings and negotiate terms with carriers to provide the best recommendations to clients
Work side by side with AE to proactively manage clients’ insurance needs; included but not limited to – contract review, marketing, new and renewal proposals and client presentations
Handle complex and detailed issues in a clear, efficient and effective manner; take responsibility for problem solving to conclusion
Demonstrate strong expertise in presentations to clients; assure thoroughness, accuracy and ability to answer questions or concerns through well-developed communication skills
Field daily client questions and delegate administrative tasks to assigned Account Coordinators and Representatives
Develop specifications, securing underwriting information, analyzing existing coverages and making coverage comparisons
Deliver client service in the absence of an Account Executive
Support execution of client account strategy
Manage contract reviews and effectively explain and clarify details with client verbally and/or in writing

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program