Senior Account Manager

LT • Phoenix, AZ

9d • $70,000 - $85,000 • Hybrid

About The Position

The Senior Account Manager leads the strategy and delivery for mid-to-large client accounts, serving as a trusted advisor to clients and a mentor to the account team. This role drives client satisfaction, revenue growth within assigned accounts, and campaign excellence by guiding cross-functional agency resources to deliver customized marketing solutions across digital, mobile, and traditional channels (retainers and projects).
Account Services plays a central role in our agency’s success. We are expected to be proactive, solution-oriented client advisors who bring structure to complexity, help clients make confident decisions, and lead internal teams with clarity and accountability.

Requirements

• 4+ years of experience in account services or client management within a full-service or digital-focused agency.
• Demonstrated ability to manage multiple accounts of varying size and complexity in a fast-paced environment.
• Experience in developing goals and requirements, project plans, and managing budgets.
• Strong team management and client relationship skills.
• Proven experience driving in-account growth and delivering strategic marketing solutions.
• Deep understanding of integrated marketing, including digital (online media, apps, websites, SEO, social media, etc) and traditional channels (PR, creative, offline media, etc.).
• Exceptional communication (oral and written), presentation, and relationship-building skills.
• Ability to address client feedback and requests, while maintaining healthy client and internal relationships.
• Proficiency with project management (agile methodology preferred) and reporting.
• Problem-solving skills and a solution-oriented approach to client and team management.
• Driven to accept responsibility and accountability for work while seeking opportunities for additional challenges and growth.

Responsibilities

• Lead strategic planning for client accounts, aligning initiatives with business objectives.
• Collaborate closely with creative, content, strategy, media, growth marketing and public relations teams to ensure campaigns and initiatives reflect the client’s objectives and agency standards.
• Establish and maintain strong client relationships, acting as a trusted advisor and escalation point.
• Manage client expectations with the ability to recognize critical issues and resolve them strategically and diplomatically, with the support of the Group Account Director.
• Oversee execution of campaigns, ensuring all campaigns and initiatives align with timelines, budgets, and quality standards.
• Lead the process of identifying, solutioning, planning, and delivering proposals to support in-account revenue growth, including preparation of presentation decks.
• Negotiate, manage, and forecast revenue for Statements of Work (retainers and projects) and Change Orders.
• Mentor Account Managers and Account Coordinators, fostering skill development and accountability.
• Understand client industries, goals and internal pressures, and marketing trends to act as a thought leader and trusted partner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees