Senior Account Manager

Duco•New York, NY

10d•$140,000 - $180,000•Hybrid

About The Position

You will be joining the Account Management team and supporting Duco’s growing business on the sell and buy side. Reporting to the Head of Sales, Americas and working closely with the commercial organization, you will be responsible for the overall retention and growth of Duco’s Tier 2 customers in both the United States and Canada.

Requirements

7+ years’ experience in software sales/account management, in financial services technology
A track record of success in retaining and growing revenue in complex sell side organizations
An understanding of capital markets or post trade technology
Experience with relationship management governance frameworks
Awareness of relevant financial market regulations such as MIFID2 & SFTR, EMIR, MAS, and Trade Reporting

Nice To Haves

Experience with formal sales techniques such as MEDDPIC, Miller Heiman or SPIN advantageous

Responsibilities

Growing the footprint and ACV of our customers by:
Working with the most senior business stakeholders to align on business objectives and develop plans for growth and success
‘Walking the halls’ of your customers to identify additional areas of expansion and establish relationships with new stakeholders
Developing and maintaining account growth and expansion plans
Creating, nurturing and closing opportunities with existing and new business stakeholders
Creating and managing upsell and cross-sell pipeline in Salesforce
Completing RFIs and RFPs for existing customers and working closely with the solution engineering team on POCs and POVs.
Partnering closely with Professional Services Commercial Lead during the pre-sales cycle to conduct client discovery, ensure solution viability and accurate estimation of implementation, resource requirements and costs.
Ensuring the retention and success of these strategic accounts by:
Driving further adoption of Duco's products and services with existing users, as well as new groups across enterprise clients
Owning the renewal of these accounts
Establishing and maintaining solid relationships with the key/senior business stakeholders on the accounts
Frequently conducting business reviews with key senior stakeholders to ensure ROI is being achieved and measured
Being the voice of the customer within Duco. Working closely with Product leadership to drive the strategic roadmap
Serving as the bridge between the client’s initial "why", Solution Consultant's "what" and the Professional Services team’s "how."

Benefits

An annual base salary between $140,000 and $180,000 based on experience and qualifications
Competitive Commission plan with accelerators and uncapped earning potential
Healthcare Insurance and all ancllaries with one fully-paid HDHP option
401(k) Retirement Plan with competitive company match, fully vested
Unlimited annual holiday, because we trust our people to manage their own time off
Enhanced family leave
Employee Assistance Programme
Commuter benefit
4 Volunteering days off
Hybrid working policy (3 days per week in office)
Home working allowance
Personal learning and development opportunities
Referral bonus if we hire someone great who you’ve recommended to us
Spot Rewards
Employee of the Month and Employee of the Year awards
Six weeks work anywhere in the world