Senior Account Manager

Alera Group•Tacoma, WA

8h•Hybrid

About The Position

At Alera Group, we help businesses navigate risk with confidence. Our Property & Casualty teams deliver strategic, consultative solutions that protect organizations and support long-term growth. We’re hiring an experienced Account Executive to lead complex client relationships, drive renewal and placement strategy, and serve as a key leader within a high-performing service team. This role is ideal for someone who thrives in a consultative, client-facing environment, brings deep technical expertise, and enjoys leading both client strategy and team execution. The Commercial Lines Account Executive is responsible for managing a large, complex book of business (typically $1M–$1.5M in revenue), serving as the primary client advisor and leading all aspects of service delivery, renewal strategy, and account growth. This role operates with a high degree of autonomy and partners with Producers as needed to support retention and new business efforts. In addition to client leadership, this role plays a key part in mentoring team members, coordinating service activities, and driving consistency in client experience.

Requirements

Minimum 5 years of experience in a senior commercial account management role (typically 10+ years total insurance experience)
Active Property & Casualty license
Strong knowledge of commercial lines coverages, carriers, and market dynamics
Experience managing large, complex accounts and renewal strategies
Proven ability to lead client meetings and present to senior stakeholders
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with agency management systems

Nice To Haves

Experience with AMS Sagitta or similar platforms
Industry designations (e.g., CPCU, CIC, CRM, or similar)
Bachelor’s degree or equivalent professional experience
Subject matter expertise in specific industries (e.g., construction, transportation, senior living)

Responsibilities

Serve as the primary point of contact for key accounts, providing strategic coverage consultation and service support
Build and maintain strong client relationships through regular engagement and proactive communication
Lead client meetings, including agenda development, presentation delivery, and follow-up
Manage the full renewal lifecycle, including internal and external strategy meetings
Direct the marketing process, negotiate with carriers, and oversee proposal development
Advise clients on coverage limits, program structure, and risk management strategies
Analyze policies, contracts, and exposures to identify gaps and recommend solutions
Research complex coverage issues and negotiate with carriers to resolve client needs
Attend claims reviews and support resolution of claims-related issues
Identify account rounding and cross-sell opportunities within assigned accounts
Support new business opportunities by preparing submissions, analyzing quotes, and negotiating terms
Monitor receivables and financial performance to ensure accounts remain within established goals
Provide leadership, mentorship, and guidance to account management team members
Foster a collaborative, high-performing team environment
Support hiring, onboarding, and training of new team members
Coordinate service timelines and ensure deliverables align with client expectations