Senior Account Manager - Hybrid/Charlotte, NC

Aon Corporation•Charlotte, NC

1d•$70,000 - $85,000•Hybrid

About The Position

Aon is Looking for an Senior Account Manager! Are you seeking to be a part of a client service team, in a highly collaborative, team-oriented environment? This is a hybrid role based out of our Charlotte, NC office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like: Partner with Account Executives on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and run point on each client’s renewal cycle, ensuring a positive and productive client experience. How this opportunity is different What makes this opportunity different is the combination of meaningful client impact and Aon’s collaborative culture. In this role, you’ll work closely with colleagues across geographies and solution lines, leveraging Aon’s tools and deep expertise to deliver great outcomes for clients—while benefiting from a supportive environment that prioritizes continuous learning, career development, and personal wellbeing.

Requirements

3+ years of insurance experience required (preferably in an Account Management role)
Property & Casualty broker’s license strongly preferred, or to be obtained within 120 days of start date
Strong verbal and written communication skills and analytical abilities
Ability to work well under pressure with attention to detail
Team oriented self-starter, with ability to organize, prioritize, monitor and control workflow deadlines and be flexible
Proficient in Outlook, Microsoft Excel, Word, and PowerPoint (intermediate to expert user level preferred)
High school diploma or equivalent required

Nice To Haves

Associates degree preferred
Experience supporting complex clients is preferred

Responsibilities

Maintains effective and positive relationships with clients. Serves independently in a client-facing capacity on matters of moderate importance and complexity.
Facilitates the timely and accurate flow of information between clients, and account team members, keeping all parties informed.
Handles client open items lists and respond to client ad-hoc requests.
Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation.
Actively supports and monitors the renewal process, engaging with account team members as necessary. May draft quote comparisons and is responsible for saving down binders, policies, and endorsements.
Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables.
Primary collaborator with Premium Accounting on client billing matters.
Receives and handles routine and sophisticated coverage inquiries and endorsement requests.
Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker’s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
Monitors and follows-up on invoice generation, fee agreements, receivables, and collections. Addresses and resolves problems.
May provide guidance and mentoring to a less senior account specialist. Delegates work to support staff and ACS where applicable.
Ensures tools are understood and used. Performs related duties as assigned.

Benefits

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
Eligibility for benefits is governed by the applicable plan documents and policies.
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

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