Senior Account Manager (NYC-based)

Conviva•New York City, NY

19d•$220,000 - $350,000•Onsite

About The Position

Conviva is the intelligence layer for digital businesses, turning every consumer interaction i nto ou tcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results Conviva is seeking a Senior Account Manager to help manage and grow some of Conviva's largest media and entertainment (M&E) accounts across their video streaming business and digital applications. What Success Will Look Like: Own expansion opportunities and renewals for top strategic media and entertainment clients. End-to-end management of the account. Spend time onsite in addition to supporting the customer remotely. Set the overall strategy for the account and partner closely with your technical colleagues to expand the products the client utilizes and grow account revenue. Ensure the customer is happy with the products and services from Conviva with support from your account team. Develop strong and long-term client relationships with key leaders within groups such as Operations, Product, Engineering teams. Manage the contractual negotiation and execution of contracts. Map out the organization of large and complex media and entertainment accounts with multiple brands, groups, and stakeholders within it. Act as the customer’s first point of contact and liaison between customer and internal teams for key initiatives. Organize and lead customer Quarterly Business Reviews and key meetings.

Requirements

5+ years of experience in Sales and/or Account Management at a leading technology company selling enterprise technical solutions.
Experience selling analytics, big data or application analytics is preferred.
Successful record of sales and growing new product adoption and revenue.
Motivation to proactively deliver client follow ups and organize meetings that ensure a successful business relationship with the client.
Comfortable multi-tasking, independently prioritizing tasks by business impact, and working collaboratively with an internal team.
Drive to learn about Conviva’s new products and our customers business goals.
Excellent relationship-building skills.
This role requires the ability to work in New York City, as the role involves frequent in-person client meetings.

Nice To Haves

Experience selling analytics, big data or application analytics is preferred.

Responsibilities

Own expansion opportunities and renewals for top strategic media and entertainment clients.
End-to-end management of the account.
Spend time onsite in addition to supporting the customer remotely.
Set the overall strategy for the account and partner closely with your technical colleagues to expand the products the client utilizes and grow account revenue.
Ensure the customer is happy with the products and services from Conviva with support from your account team.
Develop strong and long-term client relationships with key leaders within groups such as Operations, Product, Engineering teams.
Manage the contractual negotiation and execution of contracts.
Map out the organization of large and complex media and entertainment accounts with multiple brands, groups, and stakeholders within it.
Act as the customer’s first point of contact and liaison between customer and internal teams for key initiatives.
Organize and lead customer Quarterly Business Reviews and key meetings.