Senior Account Manager (NYC)

Born Social•New York, NY

7d•$80,000 - $90,000•Hybrid

About The Position

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work. We're powered by Croud, a leading performance marketing agency. As agencies, we work closely to help brands bring creative and performance together. As a result you’ll benefit from being part of the Croud Group, office and team.

Requirements

Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm
Highly organised: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must.
You love brands and social media: you're fascinated by brands, and how they market themselves and use social media to do this. You are naturally curious about the developments of the digital world and excited by its potential.
Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You will take real pride in what you deliver and always strive for perfection
Real drive and ambition: you'll be constantly adapting to the ever-growing world of social, and we need people who have the mindset of growth as well as the ambition to get there
You'll have three to five years of experience working in social media (agency-side preferable)

Responsibilities

Client services: leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development
Account Operations: leading and project managing work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates.
Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account
Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight
Influence and production: where influencer and creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication.
Team Culture: you'll work with the Account Directors and VP team to develop and uphold a strong team culture