Senior Account Manager

Auror • Denver, CO

18h • Hybrid

About The Position

At Auror, the company empowers the retail industry to combat theft and Organised Retail Crime, a significant global problem. Founded 12 years ago in New Zealand, Auror partners with large retailers across the US, Canada, Australia, New Zealand, and the UK, connecting people and intelligence to reduce crime through technology. The company is also embracing AI to enhance trend detection, customer support, and internal workflows, committing to its responsible incorporation. The role is for a commercially accountable Retail Partnerships Manager, responsible for leading enterprise revenue growth across a portfolio of Auror’s most strategic Tier 1 retail customers. This includes direct ownership of expansion, renewals, and long-term Annual Recurring Revenue (ARR) performance within 3-5 enterprise accounts post-initial sale. The manager will drive commercial strategy, identify and close upsell opportunities, and manage renewal negotiations, collaborating with Customer Success to ensure value realization. This position involves executive engagement and enterprise sales strategy to drive revenue growth and build long-term strategic partnerships.

Requirements

• Proven Enterprise Sales experience including success managing and expanding enterprise accounts.
• Fluency in both English and Spanish (written and verbal) is required for this role.
• Strong commercial acumen with experience closing expansion and renewal deals.
• Skilled negotiator comfortable leading multi-year SaaS contract discussions.
• Executive presence with the ability to influence senior stakeholders.
• Analytical and data-informed in building account strategy.
• Self-motivated and highly organized with disciplined pipeline management.
• Comfortable operating in a dynamic, high-growth environment.
• Willingness to travel up to 30%.

Nice To Haves

• Experience in retail, Asset Protection, or Loss Prevention environments.
• Experience operating within a land-and-expand SaaS model.

Responsibilities

• Own Tier 1 revenue growth through structured account planning, whitespace identification, and alignment to executive business objectives.
• Drive upsell, cross-sell, and renewal outcomes end-to-end, leading discovery, business case development, negotiation, and close.
• Maintain disciplined use of Salesforce, Trumpet, and core sales tooling to ensure forecast accuracy, pipeline hygiene, and commercial visibility.
• Systematically multi-thread across economic buyers and executive sponsors to accelerate deal velocity and de-risk revenue.
• Anchor commercial decisions in quantified value and ROI, structuring multi-year agreements to maximize retention and ARR growth.
• Lead executive presentations, demos, and strategic discussions that articulate the value of our platform in a way that resonates with decision-makers.
• Deeply understand their business operations and context to help embed Auror Core and added functionality within their organization.
• Establish and deepen relationships with senior retail executives and Asset Protection / Loss Prevention leaders.
• Lead strategic conversations that tie Auror’s platform to enterprise priorities and measurable business impact.
• Position Auror as a long-term, enterprise-wide partner.
• Manage customer expectations and internal alignment, ensuring product requests, escalations and commercial commitments are structured and strategically prioritized.
• Be an industry advocate, representing Auror at key events and shaping the way the retail sector approaches crime prevention.
• Partner with Account Executives during pilot and early deployment phases for Tier 1 customers.
• Assume full commercial ownership post-initial contract.
• Build 12–24 month expansion roadmaps aligned to customer objectives.
• Remove roadblocks and mitigate risks to swift deployment and expansion.
• Partner closely with Customer Success, who leads Business Reviews and value realization.
• Partner with Product and Marketing to support strategic growth initiatives.
• Maintain accurate forecasting and pipeline discipline.

Benefits

• Competitive salary range: Depending on level of experience, between a base of $130,000 - $155,000 (IC5) 60/40 split
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including Wellness Days, and up to $500 USD for expert sessions every year.
• Health care plan (Medical, Dental & Vision): Auror covers 100% of the cost of your individual health insurance plan with Anthem & Metlife.
• Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees