Gestionnaire de Comptes / Account Manager

RTX

4d•Onsite

About The Position

Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment, transportation, wildfire suppression, and passenger travel. For the 11th consecutive year, Pratt & Whitney Canada has been recognized as one of Canada’s Top Employers and continues to hold the number one position in the aerospace and defense industry. This recognition reflects our ongoing commitment to innovation, excellence, and to fostering a workplace where employees can thrive and feel fully included. As an Account Manager, your main responsibility will be to manage all aspects of the supplier relationship – ensure an uninterrupted flow of parts to Production meeting quality, timeliness, and contractual requirements regarding critical and strategic accounts. You will act as a strategic leader within the commodity and main point of contact for the suppliers you will manage in regard to commercial and escalated issues. You will lead negotiations, and you will coordinate and lead actions pertaining to business continuity and improvement. The position is based at our P&WC Plant 1 Longueuil location, from Monday to Friday, with flexible hours and exclusively on-site.

Requirements

College diploma or university degree in Supply Management, Business, Industrial Engineering, or a related field, with 10 to 12+ years of experience managing complex supply accounts
Excellent proficiency in both English and French, written and spoken, with a solid understanding of contractual language
Strong analytical skills with the ability to interpret and synthesize data from multiple sources
Ability to develop creative solutions and deliver superior customer service
Proven project management skills, combined with strong business and commercial acumen
Leadership mindset with strong interpersonal skills and the ability to influence within a complex, regulated environment
High level of autonomy, rigor, ethical judgment, results orientation, and willingness to travel occasionally.
This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Nice To Haves

Graduate degree, certification, or relevant experience in supply management, logistics, or related fields considered an asset

Responsibilities

Build strong relationship with critical supplier(s)
Ensure supplier(s) are conducting business as per contractual requirements
Participate in regular business reviews with supplier to enable efficient two-way communication
Lead critical topics (senior escalation), identify strategic risks, and escalate within the organization
Lead/participate in negotiations in partnership with the Strategic Sourcing team
Develop business strategies and business innovations
Manage and resolve customer issues
Establish processes for Request for Quotation bid packages
Manage solicitations for new program with New Product Integration team