Senior Account Manager (West Coast - Los Angeles)

Netflix•Los Angeles, CA

3d•$150,000 - $210,000

About The Position

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. Netflix is seeking a Senior Account Manager who will be an exceptional addition to our growing Netflix Ads team. The Senior Account Manager will be responsible for leading the pre-to-post sale campaign execution workflow as a strategic partner to Netflix Client Partner(s). Our Senior Account Managers will partner with clients and sales on RFP responses, media plan generation, campaign execution and monitoring delivery performance to ensure flawless execution and excellent client service. In addition to managing key client accounts, Senior Account Managers will serve as subject-matter experts for the business they support, collaborate with Account Management leadership on sales enablement initiatives for internal teams, and assist with onboarding new hires.

Requirements

5+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on video advertising
Excellent client service and relationship management skills that build trust and loyalty.
Operational excellence through process rigor, proactive problem-solving, and strong cross-functional coordination to make Netflix Ads easy to buy and deliver.
Audience-driven & solutions-based media planning experience with the ability to translate client business goals into effective Netflix campaign strategies
Experience in managing deals across multiple deal types, including DIO, Programmatic Guaranteed, PMP, and Live; Programmatic experience is a must.
Data fluency and the ability to translate insights into data-driven storytelling to guide smarter client investment decisions that drive stronger outcomes.
Proven project management skills with the ability to multitask and manage requests from various stakeholders.
Familiarity with Advertising Research and Verification vendors like Nielsen, iSpot, Integral Ad Science, DoubleVerify, Kantar, etc.
Excellent verbal and written communication skills

Responsibilities

Be a consultative partner to our top and strategic accounts in partnership with the sales team to understand their needs and present Netflix solutions
Provide clients with excellent customer service by making it seamless for them to activate campaigns on Netflix.
Lead strategic media planning for key accounts and contribute to RFP responses around campaign packaging, pricing, targeting, etc.
Host weekly Pipeline & Pacing meetings with Client Partners to align on upcoming launches and active campaign performance
Host campaign kick-off meetings and partner with client on gathering campaign launch assets
Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization and upsell tactics
Work closely with Ads Operations for flawless order implementation and technical troubleshooting
Provide clients with necessary data-driven insights on campaign performance, including post-campaign wrap reports
Ability to navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future
Partner with cross-functional teams on the production of custom creative assets
Maintain an in-depth understanding of our ad products, sponsorship offerings, targeting capabilities and ad policies.
Lead and maintain training materials for the AM organization, build templates and be responsible for training new AMs who join their team in partnership with Sales Enablement
Assist managers and partner with Sales Enablement in developing and continually enhancing new products, improving processes, running projects or workflows to ensure effectiveness.
Relied upon as an SME for their Vertical or Agency Hold Co.
Contribute to monthly billing & invoicing process with clients and finance

Benefits

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
We also offer paid leave of absence programs.
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
Full-time salaried employees are immediately entitled to flexible time off.

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