FIVE19 - Senior Account Manager

Sandbox•Richmond, VA

10d

About The Position

FIVE19 is a full-service advertising and marketing agency based in Richmond, Virginia, that specializes in senior living retirement communities. We focus on putting people first - whether that’s our clients, the communities those clients serve, or our internal team. With the perfect blend of authenticity, originality and purpose, we create extraordinary outcomes like no other. At FIVE19, we lead the way in transforming senior living marketing by putting people first - our clients, their audiences and our team. By deeply understanding our clients’ needs and ambitions, we create powerful partnerships that drive authentic, original work. The result? Creative that does more than connect - it reshapes perceptions and redefines communities We’re looking for an experienced Senior Account Manager to join our team. This hands-on, client-facing role is ideal for someone who thrives on independently leading accounts, building trusted relationships, and ensuring work is executed flawlessly while collaborating with a small, nimble team. The Senior Account Manager will be responsible for independently managing a portfolio of client accounts, ensuring account health, client satisfaction, and ongoing growth.

Requirements

Have directly supported Continuing Care Retirement Communities (CCRCs) in an agency setting.
8+ years of experience in agency account management, ideally with senior living expertise, specifically in continuing care retirement communities.
Bachelor’s degree in marketing, business, communications, or a related field (or equivalent experience).
Proven ability to independently manage multiple accounts and run the day-to-day without heavy oversight.
A relationship-first mindset and confidence in leading client conversations and problem-solving independently.
Strong communication, organizational, and analytical skills.
Ability to thrive in a growth environment while staying flexible, autonomous, and collaborative.

Responsibilities

Serve as the primary point of contact for assigned client accounts, maintaining strong relationships and acting as a trusted marketing partner.
Collaborate with project managers, creative teams, and internal specialists to deliver campaigns and programs on time and on budget.
Guide colleagues account strategy while remaining hands-on with account execution.
Conduct regular client meetings, manage expectations, and handle sensitive conversations with confidence.
Oversee timelines, budgets, and project workflows to ensure smooth and successful delivery.
Monitor account performance, identify opportunities for improvement, and implement solutions to enhance results.
Relieve directors from day-to-day account responsibilities.
Contribute ideas, insights, and creativity to elevate the work and to strengthen client partnerships.