Senior Account Manager

CS Erickson•Taylor, TX

131d

About The Position

As an Senior Electrical Project Manager at CS Erickson, you will be responsible for managing and nurturing key client relationships to ensure the highest level of satisfaction and retention. You will collaborate closely with internal teams to understand client needs, resolve issues, and identify opportunities for upselling and cross-selling. The ideal candidate will have a proven track record in customer service, account management, and a deep understanding of our industry.

Requirements

Journeyman or Master Electrical license
Bachelor’s degree in business, Sales, Marketing, or a related field.
5+ years of experience as an Electrical Account Manager or similar role
3+ years of experience managing 2-3 major accounts, averaging a total of 2.5M in revenue per year
Strong understanding of electrical products, services, and applications.
Strong ability to lead and direct the work of others.
Exceptional communication and interpersonal skills.
Ability to build rapport and maintain strong relationships with clients.
Strong negotiation and problem-solving abilities.
Proficiency in CRM software and Microsoft Office Suite.
Willingness to travel to meet clients and attend industry events.

Nice To Haves

3-5 years of electrical field experience is preferred
Proficient in software and tools including Accubid, McCormick, Bluebeam, etc. is preferred

Responsibilities

Manage the company’s key accounts by developing and nurturing strong relationships.
Understand and anticipate their needs, concerns, and preferences to offer tailored solutions.
Regularly communicate with clients to provide updates on products, services, and promotions.
Respond promptly to client inquiries and resolve any issues or challenges that arise.
Identify and pursue new business opportunities within the electrical service contractor market.
Actively seek out potential clients and conduct sales presentations and meetings.
Collaborate with the sales team to create strategies for acquiring new accounts.
Meet and exceed sales targets set by the company management.
Develop and execute sales plans to achieve business objectives.
Negotiate contracts and pricing agreements to ensure mutually beneficial outcomes.
Provide accurate sales forecasts and reports to the management team.
Stay up-to-date with the company's products, services, and industry trends.
Promote and demonstrate the value of the company's offerings.
Identify opportunities for cross-selling and upselling additional products or services.
Coordinate with internal teams to ensure timely and efficient delivery of products and services.
Address and resolve customer complaints in a professional and effective manner.
Conduct training sessions or webinars to educate clients on product features and usage.
Monitor industry trends, competitor activities, and market developments.
Gather insights from clients to provide feedback to the product development and marketing teams.
Assist in developing and managing the annual account management budget.
Provide input for forecasting sales and revenue projections.