Senior Account Manager

Ntiva

5d•$90,000 - $115,000•Hybrid

About The Position

Are you looking for a career with room to grow at a company that values innovation, collaboration, and accountability? At Ntiva, we're more than a Managed Services Provider—we're a community dedicated to helping our people, clients, and partners thrive. Our clients rely on us as an extension of their teams, turning to Ntiva for strategic guidance, rapid resolution of complex challenges, and proactive IT and cybersecurity support. With locations across the U.S. and leadership from our founder, Steven Freidkin, Ntiva operates on the front lines of a fast-paced, ever-evolving technology landscape. Our Government Contractor (GovCon) Market supports organizations that hold or pursue government contracts or operate in regulated environments. We help clients navigate complex requirements such as CMMC, NIST 800-171, DFARS, and secure cloud environments, while driving operational excellence and business growth. If you thrive in a dynamic, supportive environment and enjoy going above and beyond for your clients, we'd love to meet you! How you'll make an Impact As a Senior Account Manager (SAM), you will be responsible for driving customer satisfaction while retaining and growing revenue across a defined portfolio of Government Contractor clients. You will serve as a trusted advisor, helping clients align technology and compliance initiatives with business objectives while delivering strong retention and expansion outcomes. Location and Work Expectations This is a hybrid-remote requiring travel to client locations throughout the DMV area or to the McLean, VA HQ office. The specific allocation of remote versus onsite requirements may fluctuate based on business needs. Must have a valid driver's license and insured vehicle.

Requirements

5-7 years of client-facing or client services experience (IT industry preferred)
This role involves extended periods of sitting or standing and regular use of computers and office equipment
Strong relationship-building skills and a customer-first mindset
Experience supporting Government Contractors or regulated clients
Excellent written communication skills with the ability to draft clear, professional correspondence
Ability to collaborate cross-functionally to gather information and drive outcomes
Comfort working under pressure while maintaining a professional, tactful demeanor
Strong problem-solving skills
High level of organization and time-management capability
Familiarity with NIST 800-171, DFARS, and federal compliance requirements
Experience with cybersecurity, cloud (GCC / GCC High / Azure), and managed security services
Background in MSP or professional services environments supporting regulated industries
This position requires U.S. citizenship due to federal government contract obligations and access to secured information systems.
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Nice To Haves

Bachelor's degree (BA/BS) in Business, Computer Science, IT, or a related field
CMMC Registered Practitioner (RP) certification or demonstrated working knowledge of the CMMC framework
Experience with ConnectWise or similar service management platforms
Familiarity with network- and systems-level technology services

Responsibilities

Manage up to 25 named accounts, representing $2.5M-$4M in annual recurring revenue (ARR)
Oversee individual client accounts generating $8K+ in monthly recurring revenue
Assist clients in the understanding of GovCon regulatory frameworks, including CMMC (Level 1-2), NIST 800-171, DFARS, and FAR
Collaborate closely with vCISO, compliance, security, and technical teams to ensure client initiatives align with regulatory expectations
Help clients understand Ntiva's role in supporting compliance readiness and ongoing operational security
Identify, pursue, and close expansion opportunities to consistently achieve quarterly sales goals
Conduct regular in-person and virtual client meetings to discuss strategy, budgets, and technology roadmaps
Communicate new Ntiva products, services, and enhancements to clients
Manage and execute agreement renewals, ensuring the right mix of services and identifying upsell opportunities
Partner with solution architects to scope and position client projects effectively
Collaborate with business development teams to onboard new clients
Identify at-risk accounts and proactively develop retention strategies
Share client feedback internally to ensure expectations are clearly set and consistently met
Communicate service, technology, and internal process changes to clients
Review client invoices monthly and collaborate with Finance on updates as needed
Engage with clients carrying 60+ day past-due balances
Perform additional duties as assigned

Benefits

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent