Senior Account Manager

HUB International•Troy, MI

19h

About The Position

At HUB International, we are a team of entrepreneurs who empower clients by protecting businesses and individuals in local communities. We help businesses evaluate risks and develop tailored solutions. We empower employees by offering global resources in technology and industry expertise while maintaining local office culture. HUB is one of the largest global insurance and employee benefits brokers, providing property, casualty, risk management, life and health, employee benefits, investment, and wealth management products and services. With over 20,000 employees in over 600 offices throughout North America, HUB has grown substantially through mergers and acquisitions. As a Middle Market Commercial Senior Account Manager, you will manage an assigned book of business of $500K+ in revenue. Your primary responsibility will be retaining clients through excellent customer service and maintaining accurate client information in company systems. You will work in a collaborative team environment, providing mentorship to Associate Account Managers and Team Assistants as applicable. HUB International fosters learning, supports endeavors, and encourages growth, offering career advancement opportunities. The company advises businesses and individuals on preparing for the unexpected, providing risk services, claims management, and compliance support through a vast network of experts.

Requirements

School Degree, or Equivalent
3-5+ years in a Commercial Lines role on the agency side
Experience working in the middle market with accounts averaging $15k in revenue and above
Intermediate excel skills
Strong communication
P&C License
Willingness to travel, on occasion

Responsibilities

Manages a book of business generally in excess of $500k in revenue, depending on the complexity or number of accounts.
Provide quality customer service to existing accounts with a goal of 93% retention or more.
Collaborate within a team that includes Producers, Sr. Account Managers, and Associate Account Managers.
Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
Ensure accurate maintenance of client information in EPIC.
Special projects and all other duties, as assigned