Senior Account Manager
About The Position
Webstacks is a high performance website operations and growth marketing agency established in 2020. We have quickly grown into a 45-person company because of our innovative website operations methodology, strong partnerships, and high-growth clients. We are constantly setting larger goals and stopping at nothing to achieve them. Our team’s dedication is humbling, and we are looking for another motivated individual to help us reach the next level. Our mission is to transform the way the world’s most influential SaaS, FinTech, and Blockchain companies compete in today's digital landscape. We’re hiring a Senior Account Manager to build and own our Account Management operating system and lead a portfolio of Website Product Team retainers. You’ll be the executive‑facing owner of account health, renewals, and expansion, partnering with Program Management, Strategy, Design, and Engineering to deliver measurable business outcomes for enterprise clients.
Requirements
- 7–10+ years in client service/account management for digital/web, with enterprise stakeholders
- Built playbooks/processes from scratch and achieved org adoption
- Led renewals and expansions with clear financial outcomes (GRR/NRR)
- Comfortable with analytics (GA4), experimentation (A/B), and SEO/CRO fundamentals
Nice To Haves
- Experience with headless CMS (Sanity/Contentful), design systems, Next.js delivery
- Experience at an agency
Responsibilities
- Author and roll out AM playbooks, cadences, and reporting
- Own executive relationships and run QBRs/EBRs
- Translate business goals into roadmap priorities and sprint objectives
- Drive renewals and expansions; manage forecasting and revenue hygiene in HubSpot
- Coordinate with internal team members (including web strategists, designers, developers, PMs), so recommendations land as shipped work
- Publish monthly Account Health reporting with KPIs, wins, risks, and next‑quarter bets
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
