Senior Account Manager

Coates Group • Chicago, IL

4d • $99,000 - $126,000

About The Position

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. The Senior Account Manager is responsible for managing and growing the organization’s most strategic and high-value accounts. This role drives long-term account strategies, strengthens client relationships at senior levels, ensures commercial performance, and acts as the internal champion for client needs. Additionally, the Senior Account Manager mentors and develops junior team members, fostering excellence across the Account Management function.

Requirements

• Strategic thinking and long-term account planning
• Building and maintaining executive-level client relationships
• Commercial acumen, contract negotiation, and revenue growth
• Influencing and collaborating across internal teams
• Problem solving and proactive risk management
• Coaching and mentoring junior Account Managers and Account Coordinators
• Clear communication and executive-level presentation skills
• Data-driven decision making and performance analysis
• Bachelor’s degree in Business, Marketing, Finance, or related field; MBA or equivalent preferred.
• 7+ years of account management, client success, or sales experience, with a proven track record of managing large or complex accounts.
• Experience leading commercial negotiations, contract renewals, and upsell initiatives.
• Experience mentoring or coaching junior team members.
• Experience in leveraging client data to drive account strategy and growth.

Responsibilities

• Strategic Client Engagement
• Build, manage and deepen relationships with high-value, complex, or multi-regional accounts.
• Navigate senior client stakeholder networks, including C-suite and decision-making committees.
• Drive long-term account planning and client growth strategies aligned with business objectives.
• Commercial Performance and Growth
• Proactively identify, propose and secure opportunities for solution expansion, upsell and cross-sell
• Lead commercial negotiations, including pricing, contract renewals, and commercial terms.
• Analyze client usage and spend patterns to implement strategies that maximize revenue and profitability.
• Client Advocacy and Issue Resolution
• Champion the client voice internally, shaping product, delivery, and operational priorities
• Lead resolution of complex client issues and escalations, through cross-functional collaboration
• Partner with internal team's design solutions that anticipate client needs and drive retention.
• Team Mentorship and Capability Development
• Mentor junior Account Managers to strengthen client management and commercial skills.
• Provide coaching, feedback, and development support to uplift the overall Account Management function.
• Role model excellence in handling complex negotiations and high-stakes client scenarios.

Benefits

• annual market competitive bonus program
• “Thrive Program” which includes a suite of flexible work options
• dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
• Global Wellness paid day off to recharge
• “Give Back Day” to allow our Crew an opportunity to make an impact in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees