FIVE19 - Senior Account Manager

Sandbox•Richmond, VA

2d•Hybrid

About The Position

FIVE19 is a full-service advertising and marketing agency based in Richmond, Virginia, specializing in senior living retirement communities. The agency focuses on putting people first – clients, the communities they serve, and the internal team – to create extraordinary outcomes through authenticity, originality, and purpose. They aim to transform senior living marketing by deeply understanding client needs and ambitions, fostering powerful partnerships, and driving authentic, original work that reshapes perceptions and redefines communities. The role is for an experienced Senior Account Manager, a hands-on, client-facing position ideal for someone who thrives on independently leading accounts, building trusted relationships, and ensuring flawless execution while collaborating with a small, nimble team. Richmond-based candidates are expected to work onsite Monday through Thursday and remotely on Fridays. Candidates outside of Richmond may be considered if within reasonable driving distance and able to be onsite periodically for team collaboration.

Requirements

8+ years of experience working within a creative agency environment and understand how to effectively partner with creative teams.
Experience supporting lead generation-focused clients or environments where results are measured frequently and tied to revenue-driving outcomes.
Earned a Bachelor’s degree in marketing, business, communications, or a related field (or equivalent experience).
Able to independently manage multiple accounts and run the day-to-day without heavy oversight.
Bring a relationship-first mindset and confidence in leading client conversations and problem-solving independently.
Have stellar communication, organizational, and analytical skills.
Able to thrive in a growth environment while staying flexible, autonomous, and collaborative.
Able to step in at a senior level with minimal ramp on account management fundamentals; training will focus on industry/category, not core account management skills.

Nice To Haves

Senior living experience as a plus, but not required.

Responsibilities

Serve as the primary point of contact for assigned client accounts, maintaining strong relationships and acting as a trusted marketing partner.
Collaborate with project managers, creative teams, and internal specialists to deliver campaigns and programs on time and on budget.
Guide colleagues account strategy while remaining hands-on with account execution.
Conduct regular client meetings, manage expectations, and handle sensitive conversations with confidence.
Oversee timelines, budgets, and project workflows to ensure smooth and successful delivery.
Monitor account performance, identify opportunities for improvement, and implement solutions to enhance results.
Relieve directors from day-to-day account responsibilities.
Contribute ideas, insights, and creativity to elevate the work and to strengthen client partnerships.
Translate client goals into clear, thoughtful briefs that drive strong creative output and align internal teams.
Operate comfortably in fast-paced, lead generation environments where performance is closely tied to business outcomes (Think leads, conversions, occupancy).
Act as a strategic partner to both clients and internal creative teams, bringing forward insights, asking the right questions, and helping shape the work - not just manage it.