Senior Account Manager

Celigo

4d•$85,000 - $100,000•Remote

About The Position

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. The Senior Account Manager will be responsible for managing and expanding our customer base, ensuring high levels of customer satisfaction, and driving customer success. You will work closely with customers to understand their needs, ensure they are getting the most out of our solutions, and drive revenue growth through upselling, cross-selling, and renewals. This role requires a proactive and customer-centric approach, with a strategic mindset and focus on building long-term partnerships.

Requirements

Excellent verbal and written communication skills. Ability to present complex information clearly and concisely.
Demonstrated ability to understand customer needs and build strong relationships. Approach with empathy and look at things from a customer's lens while doing what is right for the business.
Strong analytical and problem-solving skills. Ability to think strategically and identify opportunities for improvement.
Ability to work effectively in a team-oriented environment and collaborate with cross-functional teams.
Strong Salesforce skills.
5+ years of experience in account management, sales, or a related field, preferably within the technology or SaaS industry.
Proven track record of meeting or exceeding sales targets and driving revenue growth.

Nice To Haves

Familiarity with Clari (or related software) and understanding of integration solutions or related technology is a plus.

Responsibilities

Develop and maintain strong, long-lasting relationships with accounts.
Act as the primary point of contact for customers, addressing their needs and ensuring their satisfaction with Celigo’s solutions.
Conduct regular check-ins and business reviews with customers to assess their needs and identify growth opportunities.
Customer-centric mindset that prioritizes the needs, preferences, and satisfaction of customers in all actions and decisions. It involves understanding customer needs, providing exceptional service, and striving to exceed customer expectations in all interactions.
Ability to identify opportunities for growth within existing accounts, to meet or exceed sales targets, and drive revenue through upselling, cross-selling, and renewals. This includes developing and executing strategic account plans, narratives, and creative solutions that build engagement and trust.
Identify opportunities for growth within existing accounts.
Develop and execute account plans to achieve sales targets and increase account value.
Build a framework based on input and other data that secures a meaningful opportunity to show value to the customer in leveraging the platform.
Understand customers' business processes and needs.
Be attuned and use empathy to zero in on specific needs.
Provide expert guidance on how Celigo’s solutions can address their challenges and improve their operations. Also act as a customer advocate within Celigo, ensuring that their needs are understood and addressed. Champion their success stories internally and externally.
Manage the contract renewal process, ensuring high renewal rates and customer retention.
Proactively address any issues that may impact customer satisfaction and retention, and negotiate renewal terms to align with both customer and company goals.
The ability to work effectively in a team-oriented environment, collaborating with internal teams such as Customer Success, Product, Support, and Finance to ensure a seamless customer experience.
Provide feedback to help improve our products and services.
Maintain accurate account records and track key metrics.
Leverage tools like Salesforce and Clari to provide regular reports on account status, forecasts, and customer feedback to management. This involves strong analytical and problem-solving abilities to maintain accurate account records, track key metrics, and provide insightful reports on account status and customer feedback. This also includes thinking strategically and proactively to identify opportunities for improvement and advocating for customer needs within the organization.
Deliver on assigned net-new revenue, retention, and churn goals assigned on an individual basis.

Benefits

Remote-first culture, built on trust, collaboration, and transparency
A high-growth, inclusive work environment where innovation thrives and ideas are implemented
Lightspeed learning opportunities to keep you at the leading edge of your field
Exceptional coworkers who challenge and inspire you daily
Competitive compensation and benefits, including:
Three weeks of vacation (starting year one)
Wellness days and holidays to recharge
Parental leave and a generous benefits package
Monthly tech stipend
Recognition and career development opportunities