Senior Account Manager

RJ Young•Nashville, TN

11d•Hybrid

About The Position

The Senior Account Manager serves as the primary liaison between the company and its key clients, ensuring strong relationships, high customer satisfaction, and continued business growth. This role focuses on understanding client needs, aligning Managed IT services to business goals, and driving revenue expansion through strategic account management. The ideal candidate possesses deep knowledge of MSP services, including cloud computing, cybersecurity, IT infrastructure, and managed support.

Requirements

3+ years of account management experience in the MSP, IT services, or technology sector.
Strong background in client relationship management and IT service sales.
High School diploma or equivalent
Must be a United States citizen
May require security clearance for government-related contracts.
The ability to sit for long periods of time, and lift and move 25lbs of equipment.
Expected travel to client sites (20-30%), must have reliable transportation.
Occasional travel to attend trainings or meeting.
Standard business hours (Monday–Friday), 40+ hours per week, with occasional evening or weekend meetings/events as needed.
Clients may be in different time zone and flexibility to match their schedules will be needed.

Nice To Haves

College degree in Business, Information Technology, or a related field.
Industry certifications (e.g., CompTIA, ITIL, Microsoft, AWS, Cisco).
Hands-on experience with MSP service models and IT solution consulting.

Responsibilities

Develop and nurture long-term relationships with clients to ensure retention, satisfaction, and business growth.
Act as the primary point of contact for client escalations, ensuring timely issue resolution and service excellence.
Identify opportunities for service expansion, including upselling and cross-selling of MSP solutions.
Partner with internal teams (technical support, project management, and sales) to ensure seamless service delivery.
Conduct regular business reviews with clients, providing performance insights and proactive recommendations.
Stay informed about industry trends and emerging technologies, advising clients on best practices and IT strategies.
Monitor contract renewals, ensuring timely communication and negotiation of terms.
Assist in the development of customized IT roadmaps for clients to enhance their operational efficiency.
Represent the company at industry conferences, networking events, and client meetings.
Maintain accurate client records, contracts, and account activities in all Velocity1 systems.
Hold a working understanding of all Velocity1 technology tools and solutions.