Senior Account Manager - Shuttle Division
About The Position
This position is responsible for all aspects of the operation, including shuttle fleet management as well as overseeing your location team. The ideal candidate will have previous Shuttle management experience, with a hospital focus also being a top asset. Progressive management experience with front-line team oversight Established experience with scheduling, Payroll and Dispatch as well as experience with Shuttle fleets. Bachelor's degree with a concentration in business is helpful but not required. You are a motivated individual willing to take on new challenges, with management experience in the Transportation, Customer Service, and/or Hospital shuttle Industries. You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful. Your friends describe you as trustworthy, loyal and dependable. You are self-sufficient, resourceful and decisive. You see a challenge as an opportunity and are looking for a position with a chance for growth. You have a flexible schedule meaning that the position may require working weekends and holidays. You have impeccable conversational and written communication skills. You have an exceptional way with people and you achieve extraordinary results. Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP
Requirements
- Progressive management experience with front-line team oversight
- Established experience with scheduling, Payroll and Dispatch as well as experience with Shuttle fleets.
- You are a motivated individual willing to take on new challenges, with management experience in the Transportation, Customer Service, and/or Hospital shuttle Industries.
- You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
- Your friends describe you as trustworthy, loyal and dependable.
- You are self-sufficient, resourceful and decisive.
- You see a challenge as an opportunity and are looking for a position with a chance for growth.
- You have a flexible schedule meaning that the position may require working weekends and holidays.
- You have impeccable conversational and written communication skills.
- You have an exceptional way with people and you achieve extraordinary results.
- Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP
Nice To Haves
- previous Shuttle management experience, with a hospital focus also being a top asset.
- Bachelor's degree with a concentration in business is helpful but not required.
Responsibilities
- Develop and train supervisors and line-level employees.
- Review and approve work schedules to ensure adequate coverage while minimizing expenses.
- Develop and maintain strong client relations.
- Assist supervisors in handling customer complaints and day-to-day operational issues.
- Manage and submit employee, operations, and payroll reports.
- Oversee the customer service program to ensure customer satisfaction.
- Track shuttles to ensure timely delivery of passengers.
- Maintain vehicle records and provide maintenance reporting to the Area manager.
- Ensure compliance with company policies and procedures, as well as those of our client.
- Respond to operational issues when needed (at times, after normal business hours).
- Maintain the highest professional and ethical standards for both our organization and our client.
Benefits
- Free Parking!
- Flexible scheduling; paid Holidays and Wellness.
- Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
- (FT Employees) Paid vacation and an extra day-off on your birthday!!
- (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
- The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)
- Wellness is provided according to city or state mandates
- Free parking while working at your assigned Propark location(s).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
