Senior Account Manager, Service

Mitsubishi•Cypress, CA

18d

About The Position

The primary purpose of this job is to manage, sustain and grow EED service sales and maintenance interests throughout the Southern California Branch on a directed basis. The essential functions of the position include, but are not limited to the following: Achieve established service sales goals and objectives for account retention, open order sales, foreign maintenance acquisition, NCS conversion, etc. Ensure all maintenance contracts are current and not exposed to unnecessary risk. Proactively and expeditiously convert/roll over pending or expiring maintenance contracts. Recognize signs of potential cancellations and act to prevent them. Prepare maintenance estimates, open order proposals, repair proposals, etc, and present same to customers. Recognize competitive advantages and use those to assist in selling the premium service that we offer. Manage and develop excellent customer relations and ensure company interests are maximized in the area. Respond quickly, professionally and positively to all customer needs and concerns. Work to continually gain technical knowledge on elevator/escalator operations. Build industry knowledge, particularly in dynamic regulatory areas. Assist with collections and maintenance of accounts to ensure minimal receivables. Maintain accurate data entries, reports as required. Participate in continuous improvement programs/tasks. Review all billables and escalations monthly for accuracy. Diligently enter data and utilize Salesforce per company policy and guidelines. Participate in Vision Committees and process Engage in Corporate Social Responsibility activities where possible Perform other job functions as assigned.

Requirements

4 year college degree or equivalent preferred.
Minimum of 3 years of B2B Sales, Construction Industry, Services Industry, and/or Commercial/Retail Real Estate
Excellent written and oral communication skills.
Strong customer service and people skills
Ability to handle adversity calmly and function with a high sense of urgency.
Working knowledge in MS Office including Word, Outlook, EXCEL, and PowerPoint.
Salesforce application experience

Nice To Haves

Prior experience in a sales and/or customer service environment preferred.
General knowledge of vertical transportation industry preferred.
MS Project knowledge beneficial.

Responsibilities

Achieve established service sales goals and objectives for account retention, open order sales, foreign maintenance acquisition, NCS conversion, etc.
Ensure all maintenance contracts are current and not exposed to unnecessary risk.
Proactively and expeditiously convert/roll over pending or expiring maintenance contracts.
Recognize signs of potential cancellations and act to prevent them.
Prepare maintenance estimates, open order proposals, repair proposals, etc, and present same to customers.
Recognize competitive advantages and use those to assist in selling the premium service that we offer.
Manage and develop excellent customer relations and ensure company interests are maximized in the area.
Respond quickly, professionally and positively to all customer needs and concerns.
Work to continually gain technical knowledge on elevator/escalator operations.
Build industry knowledge, particularly in dynamic regulatory areas.
Assist with collections and maintenance of accounts to ensure minimal receivables.
Maintain accurate data entries, reports as required.
Participate in continuous improvement programs/tasks.
Review all billables and escalations monthly for accuracy.
Diligently enter data and utilize Salesforce per company policy and guidelines.
Participate in Vision Committees and process
Engage in Corporate Social Responsibility activities where possible
Perform other job functions as assigned.