Senior Account Manager - Healthcare Exhibits The Senior Account Manager supports the Vice President, Client Services, in providing a high level of strategic direction and client satisfaction to key accounts. What you will do: Develop and manage new business and profitability Manage and mentor Client Services team by setting a positive example and providing adequate training opportunities Collaborate with creative department and outside resources to develop compelling RFP presentations that are on strategy, on time and on budget Seek new revenue opportunities Grow and retain current client base Increase profitability and client satisfaction Maintains a working knowledge of internal and external industry trends and business influencers to advise business decisions Manage the development of strategic account staffing and communication plans with account teams Attend client events to ensure high client satisfaction levels Ensure the establishment of multiple contacts and levels of contacts at client accounts Continually develop, source, and pursue new business opportunities and contacts; meet with prospects and clients to assist in conducting capabilities presentations Communicate the status of business development initiatives with internal stakeholders Stay current with industry trends to ensure we are innovating; champion and promote industry and company best-practices Facilitate timely client payments, working with A/R on invoice collection Assist finance department in implementing Master Service Agreements for key clients Communicate new initiatives, policies and procedures to the Client Services team Support the Client Services team in development of project budgets, and proactively managing internal client resources to meet overall account revenue goals Work closely with production department to ensure progress and quality of projects Work with Event Services teams to manage vendor relationships Analyze client input, together with background knowledge, research, field feedback, etc., to develop communication plans Perform administrative tasks related to travel, expense and time off approvals