Healthcare Account Manager

True Care•Brooklyn, NY

2d•Onsite

About The Position

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. Schedule: Monday - Friday 9 am-5 pm Location: Field-Based NYC Metropolitan Area Position Summary: As an Account Manager, you will play a key role in expanding True Care’s referral network through strong, established relationships with healthcare facilities and community partners. This role focuses on developing and maintaining referral pipelines with hospitals, skilled nursing facilities (SNFs), nursing homes, rehab centers, and related healthcare organizations , while also increasing brand awareness within diverse communities. Your ability to build trust, navigate healthcare systems, and communicate across cultures will help ensure True Care’s services are accessible, respected, and consistently top of mind.

Requirements

3+ years of experience in community outreach, healthcare sales, business development, or account management
Direct experience working with hospitals, SNFs, nursing homes, or healthcare referral partners
Demonstrated success in building referral relationships and converting leads into active clients
Strong interpersonal, communication, and relationship-management skills
High level of cultural competence and experience working with diverse populations
Proficiency with Microsoft Office and CRM systems (Salesforce preferred)
Valid driver’s license and reliable transportation for local travel

Nice To Haves

Russian or Spanish language proficiency strongly preferred

Responsibilities

Develop, manage, and grow referral relationships with hospitals, SNFs, nursing homes, rehabilitation centers, and other healthcare providers
Proactively identify new referral sources within healthcare and community-based organizations to drive consistent client growth
Build and sustain long-term partnerships that align with True Care’s mission and support ongoing referral generation
Conduct in-person outreach and relationship management with discharge planners, case managers, social workers, and community liaisons
Design and execute outreach strategies tailored to the needs of diverse patient populations, including culturally and linguistically appropriate materials
Represent True Care at healthcare networking events, community meetings, and health fairs; serve as a trusted brand ambassador
Maintain accurate and timely documentation of outreach activities, contacts, and referrals in Salesforce
Collaborate closely with intake, clinical, and operations teams to ensure smooth referral follow-up and client onboarding
Support special projects and organizational initiatives as needed