Senior Account Manager, Health Systems

Parachute Health

13h•$105,000 - $145,000•Remote

About The Position

Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that’s 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently. Join our team and make a difference in patient care. About the Role The Senior Account Manager, Health Systems owns the end to end relationship with health system owners using Parachute Health. This role sits within the Clinical Enterprise Account Management organization and partners closely with Enterprise Health System Account Managers to ensure alignment across clinical, operational, and executive stakeholders. This role is accountable for driving order growth, operational performance, and adoption of Parachute workflows while maintaining a strong understanding of health system structures, clinical operations, and technology integrations.This is a strategic, data driven account management role.

Requirements

5-8+ years of experience in Account Management, Sales, Customer Success, or Strategic Accounts
Experience working with health systems and or HME providers required
Familiarity with HME ERP systems such as Brightree or similar platforms
Strong understanding of health system operations and ability
Strong analytical skills with the ability to translate data into executive ready insights
Proven ability to manage complex stakeholder relationships across clinical, operational, and technical teams
Comfortable operating in a newly created role, bringing clarity, ownership, and momentum in an environment with evolving processes and priorities.

Responsibilities

Account Ownership and Relationship Management
Serve as the primary Account Manager for assigned health system owned HME providers where the hospital counterpart is also on Parachute
Work closely with the Health System Account Manager to create a symbiotic relationship between both organizations
Own executive and operational relationships across HME leadership, intake, billing, and operations
Navigate health system governance, reporting structures, and decision making hierarchies
Lead QBRs, success planning, and performance reviews
Act as the escalation point for HME related workflow, performance, and adoption issues
Performance Management and Data Driven Solutioning
Own and report on key performance metrics including order volume, fulfillment rate, response time, and sendback trends
Use Parachute data to identify leakage, inefficiencies, and growth opportunities
Translate insights into clear, actionable recommendations for HME and health system stakeholders
Partner cross functionally to drive measurable improvements
Technology and Integration Fluency
Develop and maintain a strong working understanding of HME ERP systems such as Brightree and similar platforms
Understand how Parachute integrates with HME ERPs to support order intake, fulfillment, and billing workflows
Maintain a high level understanding of Parachute’s EHR integrations, most commonly Epic and Cerner
Confidently speak to how clinical orders flow from the EHR into Parachute and downstream into HME systems
Partner with Implementation, Product, and Integration teams to support optimization and troubleshooting
This role is not responsible for building integrations, but must be able to strategically problem solve and communicate across systems.
Growth and Expansion
Drive increased order capture into health system owned HME providers
Expand Parachute adoption across HME workflows and facilities
Support new owned HME launches, expansions, and migrations from fax or legacy processes
Align HME growth initiatives with broader enterprise health system objectives
Health System Alignment
Maintain a strong understanding of health system clinical workflows and operational models
Partner closely with Enterprise Health System Account Managers to ensure consistent account strategy
Ensure HME performance supports enterprise retention, growth, and executive priorities

Benefits

Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
401(k) Retirement Plan
Equity Incentive Plan
Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
Flexible Vacation Policy
Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
Home Office and Wellness Stipend
Monthly Internet Stipend
Annual Learning and Development Stipend