Senior Account Manager

NFP•Plymouth, MN

9d•$65,000 - $121,000

About The Position

The Senior Account Manager partners with Consultants to service client accounts and support client strategy, including project plans and deliverables. Responsibilities include managing renewals, leading open enrollment presentations, maintaining client relationships, day-to-day service, project management, and vendor coordination. The role also involves supporting staff training, advising junior Account Managers, and helping develop best practices.

Requirements

Strong understanding of benefits administration, industry trends, and carrier products and services.
Proven ability to manage client relationships and anticipate client needs.
Excellent communication skills, both written and oral.
Strong Microsoft Excel and PowerPoint skills.
Project management skills with the ability to manage multiple priorities effectively.
Ability to work independently and as part of a team.
Effective time management and decision-making skills.
Presentation and public speaking abilities.
Diligent follow-up skills.
4+ years of experience in benefits account management or a related field.
Preferably a bachelor's degree.
Life & Health Insurance License

Responsibilities

Day-to-Day Client Point of Contact: Serve as the primary contact for clients, addressing their needs and concerns promptly and effectively.
Maintain regular communication with clients to ensure their satisfaction and address any issues that arise.
Build and deepen relationships with clients, fostering trust and long-term partnerships.
Engage in client relationship-building activities, including in-person meetings and events.
Take an active role in client meetings, presenting information and addressing client questions.
Prepare materials for presentations and communications, ensuring they are clear and professional.
Assist Consultants with making strategic decisions to optimize benefits for clients.
Assist with developing and implementing innovative strategies to enhance client benefits and satisfaction.
Own the delivery and execution of all client deliverables, ensuring they are completed accurately and on time.
Coordinate with internal teams to ensure all client requirements are met.
Manage the lifecycle and renewal process for client accounts, including planning, execution, and follow-up.
Develop and maintain project plans to ensure successful completion of all client-related projects.
Lead the implementation of new business and open enrollment processes, ensuring smooth transitions and successful outcomes.
Coordinate with clients and vendors to manage implementation timelines and deliverables.
Coordinate with vendors to ensure seamless service delivery and address any issues that arise.
Develop and maintain strong relationships with vendor representatives to enhance service quality.
Ensure shared services and other support functions are executing effectively to meet client needs.
Collaborate with internal teams to ensure all aspects of client service are covered.
Review benefit plan summaries and carrier source documents for accuracy, ensuring compliance with regulatory requirements.
Understand and articulate complex regulatory language and rules to clients.
Partner with the Compliance Team to support client needs and ensure compliance with plan documents and summary plan descriptions.
Stay informed about relevant legislative guidelines and updates, including COBRA, HIPAA, ERISA, Section 125, and Health Care Reform.
Manage the renewal and marketing process from start to finish, negotiating with carriers and recommending renewal actions.
Develop and execute marketing plans in collaboration with Consultants and Analysts.
Update employee communications and ensure client resources and communications are up to date following open enrollment or coverage changes.
Ensure all client data is entered into CRM systems (e.g., Salesforce) in a timely manner.
Maintain accurate and up-to-date documentation of client interactions, deliverables, and project progress.
Prepare regular reports for internal and client review.
Work closely with team members to ensure cohesive and efficient service delivery.
Participate in team meetings and contribute to the development of best practices and process improvements.
Assist with employee training, serve as a reliable resource for junior account managers, and help establish best practices.