Senior Account Manager Employee Benefits (Hybrid)
About The Position
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Employee Benefits Senior Account Manager to join our growing team in Phoenix, Arizona. How You Will Contribute: Establish, develop and sustain professional relations with internal staff, carriers and clients Service the designated book of business as it relates to marketing, claims, administration and sales. Respond to client questions and maintain appropriate correspondence files. Meet department guidelines for client retention. Make good and timely decisions that propel our company forward. Responsible for the day-to-day account management of client accounts. Advise and direct clients on claims issues, administration, benefit plans and federal/state laws such as: COBRA, HIPAA, FMLA, ERISA etc. Assist with the implementation of benefit plan renewals, benefit changes, new plans and/or new lines of coverage. Coordinate with vendors and carriers to confirm dates and times for enrollment meeting and enrollment materials. Assist with off site client meetings, employee communication meetings, enrollment meetings and benefit/wellness fairs. Assist AE with client presentations Provide timely updates to client and carriers requests. Complete all required forms required by Quality Control. Adhere to QC policy and procedures. Perform required functions with EPIC. Sets the lead in the Account Management department by example in strong solutions using speed and agility for customer service. Consistently achieve results, even under tough circumstances.
Requirements
- Minimum 3- 5 years of prior group insurance experience required
- Active, valid driver’s license
- Proficient in Microsoft Office required
- Experience with data analysis
- Strong customer service and interpersonal skills
- State of AZ license Health and Accident
Responsibilities
- Establish, develop and sustain professional relations with internal staff, carriers and clients
- Service the designated book of business as it relates to marketing, claims, administration and sales.
- Respond to client questions and maintain appropriate correspondence files.
- Meet department guidelines for client retention.
- Make good and timely decisions that propel our company forward.
- Responsible for the day-to-day account management of client accounts.
- Advise and direct clients on claims issues, administration, benefit plans and federal/state laws such as: COBRA, HIPAA, FMLA, ERISA etc.
- Assist with the implementation of benefit plan renewals, benefit changes, new plans and/or new lines of coverage.
- Coordinate with vendors and carriers to confirm dates and times for enrollment meeting and enrollment materials.
- Assist with off site client meetings, employee communication meetings, enrollment meetings and benefit/wellness fairs.
- Assist AE with client presentations
- Provide timely updates to client and carriers requests.
- Complete all required forms required by Quality Control.
- Adhere to QC policy and procedures.
- Perform required functions with EPIC.
- Sets the lead in the Account Management department by example in strong solutions using speed and agility for customer service.
- Consistently achieve results, even under tough circumstances.
Benefits
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
