Senior Account Manager, Commercial Lines
About The Position
The Senior Account Manager serves as the primary business contact for the client and acts as the project manager by clearly communicating and collaboratively guiding the account team to execute customer specific initiatives that deliver unique value through the execution of client-specific business plans and service timelines. This includes developing programs and initiatives that support the client's overall portfolio. The person in this position is expected to consistently provide excellent customer service to assigned large accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the Senior Account Manager will build relationships with clients to encourage new and repeat business opportunities.
Requirements
- A Property and Casualty License from state of domicile is required and must be maintained.
- High school diploma or equivalent required.
- 7+ years’ account management experience in the insurance industry with a focus on commercial lines of coverage is required.
- Strong analytical and mathematical skills.
- Excellent PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
- In-depth understanding of all aspects of commercial lines of coverage with the ability to advise clients concerning their complex insurance needs.
- Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
- Advanced skills in Microsoft Office (primarily Excel, PowerPoint and Word).
- Must be computer literate with the ability to learn new software applications.
- Advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
- Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.
- Self-managed and responsible for project and time management.
- Willingness to adhere to all principles of confidentiality.
- Ability to work independently and as part of a team.
Nice To Haves
- CPCU and/or Certified Insurance Counselor (CIC) Designations, a plus.
- Four-year degree preferred.
Responsibilities
- Serves as a client advocate and primary point of contact for assigned large accounts, addressing questions, guiding coverage changes, and educating on exclusions and exposures.
- Develops professional relationships and understands clients’ core business.
- Manages client expectations and anticipates needs of the client while ensuring service commitments are met.
- Designs insurance plans and acts as field underwriter, binding coverage as needed.
- Strategically remarkets renewals to maintain high account retention.
- Identifies coverage deficiencies and consults clients to limit exposures.
- Prepares proposals, loss evaluations, and risk analyses, ensuring accurate quotations and policies.
- Produces binders, certificates, policies, and endorsements accurately.
- Ensures timely and accurate policy renewals.
- Facilitates claims reporting and settlement processes.
- Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed.
- Proactively communicates significant audit discrepancies to clients and determines further action.
- Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity.
- Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services.
- Recommends process improvements as needed.
- Quickly identifies and resolves complex client service issues.
- May manage and direct the work of others.
- Performs other projects, duties, and tasks, as assigned.
Benefits
- Competitive pay.
- A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
- Career advancement and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
