Commercial Lines Senior Account Manager

Acrisure • Richmond, VA

2d • Hybrid

About The Position

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more . In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: We are currently looking to add a team member to our Transportation unit. We are seeking an individual who excels in providing customer service. The Commercial Lines Senior Account Manager will provide day-to-day customer service to our transportation clients.

Requirements

• Able to work independently and enjoy a high degree of interaction with team members
• Self-motivated and driven
• Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance
• Demonstrates excellent time management and prioritization skills
• Attention to detail and commitment to a high level of accuracy
• The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information
• Ability to maintain a professional demeanor and positive attitude
• Possess strong administrative and computing skills, including Microsoft Office 365 (Word, Excel and Outlook)
• Applied Epic Agency Management experience, preferred
• Bilingual (Spanish and English), preferred
• High School Diploma or the recognized equivalent
• Minimum of 2 years’ experience in Property & Casualty insurance industry or similar role
• Active Property & Casualty license
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

• Applied Epic Agency Management experience, preferred
• Bilingual (Spanish and English), preferred

Responsibilities

• Work directly with Producers and Insurance Company representatives to service existing customers
• Issue Certificates of Insurance and Auto Insurance ID Cards
• Assist with client calls on billing questions, make policy changes, add and delete vehicles and drivers
• Assist in gathering information required for underwriting/marketing an account and creating renewal submissions
• Orders policy changes
• Update data in agency management system

Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees