Senior Commercial Lines Account Manager

The Jonus Group-posted 9 days ago
Full-time • Mid Level
Lafayette, LA
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Seeking an experienced and dedicated Senior Commercial Lines Account Manager to join a team. In this role, you will serve as the primary point of contact for a portfolio of commercial insurance clients, providing excellent customer service, crafting tailored solutions, and managing policies with precision. The ideal candidate will have a proven track record in commercial insurance account management and demonstrate a proactive approach to problem-solving, team collaboration, and client satisfaction.

  • Build and maintain strong relationships with clients, understanding their unique insurance needs and providing timely, tailored solutions.
  • Oversee day-to-day service operations, including processing renewals, endorsements, certificates of insurance, and policy changes.
  • Collaborate with internal teams to develop strategies that meet client goals and ensure high levels of customer satisfaction.
  • Review and analyze commercial lines insurance policies to ensure appropriate coverage and accuracy.
  • Assist in the marketing of new and renewal business, including preparing submissions and negotiating with carriers.
  • Provide expertise and guidance to clients about policy coverages, pricing, and risk management options.
  • Stay informed about industry trends, regulatory changes, and market conditions to better serve clients.
  • Act as a mentor to junior team members, sharing knowledge and fostering professional growth within the organization.
  • Proactively handle and resolve client concerns in a timely and efficient manner.
  • Participate in cross-departmental initiatives and contribute to continuous improvement efforts.
  • 5-7 years of experience in commercial insurance account management or a related role.
  • Holds an active P&C (Property and Casualty) insurance license.
  • Deep knowledge of commercial lines insurance products, coverages, and carriers.
  • Exceptional organizational and time-management skills with the ability to manage multiple accounts and priorities simultaneously.
  • Strong interpersonal and communication skills, with a customer-focused approach to building relationships.
  • Proficiency in industry-related software and tools, with a commitment to adopting new technology as needed.
  • Analytical mindset with problem-solving abilities and attention to detail.
  • Team-oriented, with a collaborative spirit and the ability to work effectively across teams.
  • Relevant professional designations such as CIC, CRM, CPCU, or ARM are a strong plus.
  • Experience mentoring or managing team members in a professional setting.
  • Familiarity with emerging insurance technologies and innovations.
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