Senior Account Executive, SMB

Comcast • Rohnert Park, CA

13h

About The Position

This role involves selling Comcast Internet, Data, Video, and Voice services to small and mid-size businesses, with a particular focus on advanced communication solutions such as PRI, Hosted PBX, and multi-location opportunities. The Senior Account Executive will be responsible for creating and delivering face-to-face sales presentations, promoting bundled products to provide optimal customer solutions, and working towards exceeding departmental financial and unit targets. A key aspect of the role is staying informed about the competitive landscape and emerging technologies to effectively position Comcast Business Services in the market.

Requirements

• Adaptability
• Communication
• Critical Thinking Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Technical Knowledge
• Workplace Organization
• Bachelor's Degree (or combination of coursework and experience, or extensive related professional experience)
• 5-7 Years Relevant Work Experience

Responsibilities

• Territory development to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.
• Maintaining quality sales records and preparation of sales and activity reports as required.
• Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience.
• New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses.
• Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.
• Focus on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities.
• Identify improvement areas thru a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers.
• Effectively manage a territory with a high activity and comprehensive business plan.
• Team with technical, customer service and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth.
• Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above.
• Remain knowledgeable of Comcast products and services to facilitate sales efforts.
• Achieve and exceed assigned sales and business quality objectives.
• Adherence to all company standards and business professionalism.
• Punctual, regular and consistent attendance.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Best-in-class Benefits to eligible employees
• Sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets
• Eligibility for Commission (for most sales positions)
• Eligibility for Bonus (for most non-sales positions)
• Benefits designed to connect employees to the support needed when it matters most and help care for those who matter most
• Array of options, expert guidance and always-on tools, personalized to meet individual needs, supporting physically, financially and emotionally through big milestones and everyday life

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees