Senior Account Executive, SMB

Comcast•Puyallup, WA

About The Position

Comcast is a Fortune 50 leader in media and technology, driving innovation in entertainment and online experiences. This Senior Account Executive role involves selling Comcast Internet, Data, Video, and Voice services to small and mid-size businesses. A primary focus is on advanced communications solutions such as PRI, Hosted PBX, and multi-location opportunities. The role requires creating and delivering face-to-face sales presentations, promoting bundled products, and exceeding departmental financial and unit targets. The individual must stay informed about the competitive landscape and emerging technologies to effectively position Comcast Business Services in the market.

Requirements

Adaptability
Communication
Critical Thinking Problem Solving
Customer-Focused
Persuasion
Professional Integrity
Resilience
Technical Knowledge
Workplace Organization
Bachelor's Degree (preferred, or combination of coursework and experience, or extensive related professional experience)
5-7 Years Relevant Work Experience

Responsibilities

Territory development, including fostering local business partnerships, organizational affiliations, and enhancing Comcast's local positioning and brand.
Maintaining quality sales records and preparing required sales and activity reports.
Ensuring customer satisfaction and supporting a positive impression of the Comcast Experience.
Driving new acquisition sales of Comcast Commercial Internet, Video, and Voice services to small and mid-size businesses.
Generating new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
Focusing on advanced communications solutions such as PRI, Hosted PBX, and multi-location opportunities.
Identifying improvement areas through a consultative process to enhance prospects' ability to communicate more effectively both internally and externally.
Effectively managing a territory with high activity and a comprehensive business plan.
Teaming with technical, customer service, and related support staff to ensure end-to-end customer sales and satisfaction, thereby driving new revenue growth.
Consistently maintaining a pipeline of qualified prospects to achieve and exceed monthly quota performance.
Remaining knowledgeable of Comcast products and services to facilitate sales efforts.
Achieving and exceeding assigned sales and business quality objectives.
Adhering to all company standards and business professionalism.
Ensuring punctual, regular, and consistent attendance.
Performing other duties and responsibilities as assigned.
Understanding and applying Comcast's Operating Principles as guidelines for the job.
Owning the customer experience by prioritizing customers, providing seamless digital options, and making them promoters of products and services.
Being an enthusiastic learner, user, and advocate of Comcast's technology, products, and services, especially digital tools and experiences.
Collaborating as a team to achieve significant outcomes and being open to new ideas.
Actively participating in the Net Promoter System by joining huddles, making call backs, and elevating opportunities for customer improvement.
Driving results and growth.
Supporting a culture of inclusion in work and leadership.
Acting ethically for colleagues, customers, investors, and communities.