Senior Account Executive, SMB

Comcast•Danvers, MA

1d•$58,066 - $108,066

About The Position

Comcast, a Fortune 50 leader in media and technology, drives innovation to create entertainment and online experiences. The company offers career opportunities across various locations and disciplines, moving at a fast pace thanks to its employees who deliver cutting-edge products and services to millions of customers daily. The Senior Account Executive, SMB role involves selling Comcast Internet, Data, Video, and Voice services to small and mid-size businesses, with a focus on advanced communication solutions like PRI, Hosted PBX, and multi-location opportunities. This includes creating and delivering face-to-face sales presentations to demonstrate knowledge of Comcast's latest products and services, promoting bundled products for optimal customer solutions, and aiming to exceed departmental financial and unit targets. The role also requires staying informed about the competitive landscape and emerging technologies to effectively position Comcast Business Services in the market.

Requirements

Adaptability
Communication
Critical Thinking Problem Solving
Customer-Focused
Persuasion
Professional Integrity
Resilience
Technical Knowledge
Workplace Organization
Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience)
5-7 Years Relevant Work Experience

Responsibilities

Territory development to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.
Maintaining quality sales records and preparation of sales and activity reports as required.
Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience.
New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses.
Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.
Focus on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities.
Identify improvement areas thru a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers.
Effectively manage a territory with a high activity and comprehensive business plan.
Management of defined Territory to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.
Team with technical, customer service and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth.
Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above.
Remain knowledgeable of Comcast products and services to facilitate sales efforts.
Achieve and exceed assigned sales and business quality objectives.
Adherence to all company standards and business professionalism.
Punctual, regular and consistent attendance.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.