Senior Account Executive, SMB

Comcast•Danvers, MA

1d•$58,066 - $108,066

About The Position

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in a variety of innovative businesses, creating career opportunities across a wide range of locations and disciplines. The company is at the forefront of change, moving at an amazing pace thanks to its remarkable people who bring cutting-edge products and services to life for millions of customers every day. This role involves selling Comcast Internet, Data, Video, and Voice services to small and mid-size businesses, with a focus on advanced communications solutions such as PRI, Hosted PBX, and multi-location opportunities. The Senior Account Executive will create and deliver face-to-face sales presentations, demonstrating knowledge of the latest Comcast products and services, and promoting bundled products to ensure optimal customer solutions. The goal is to exceed departmental financial and unit targets, while staying abreast of the competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.

Requirements

Adaptability
Communication skills
Critical Thinking Problem Solving skills
Customer-Focused approach
Persuasion skills
Professional Integrity
Resilience
Technical Knowledge
Workplace Organization
Bachelor's Degree (preferred, or some combination of coursework and experience, or extensive related professional experience)
5-7 Years Relevant Work Experience

Responsibilities

Develop territory, including local business partnerships and organizational affiliations, and enhance Comcast's positioning and brand locally.
Maintain quality sales records and prepare sales and activity reports as required.
Ensure Customer Satisfaction and support a positive impression of the Comcast Experience.
Conduct new acquisition sales of Comcast Commercial Internet, Video, and Voice services to small and mid-size businesses.
Generate new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
Focus on advanced communications solutions including PRI, Hosted PBX, and multi-location opportunities.
Identify improvement areas through a consultative process to enhance prospects' ability to communicate more effectively both internally and externally.
Effectively manage a territory with high activity and a comprehensive business plan.
Team with technical, customer service, and related support staffs to ensure end-to-end customer sales and satisfaction, driving new revenue growth.
Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above.
Remain knowledgeable of Comcast products and services to facilitate sales efforts.
Achieve and exceed assigned sales and business quality objectives.
Adhere to all company standards and business professionalism.
Maintain punctual, regular, and consistent attendance.
Perform other duties and responsibilities as assigned.
Understand and apply Comcast's Operating Principles as guidelines for job performance.
Own the customer experience by prioritizing customers, providing seamless digital options, and making them promoters of products and services.
Be enthusiastic learners, users, and advocates of Comcast's technology, products, and services, especially digital tools and experiences.
Collaborate as a team to achieve significant results and be open to new ideas.
Actively participate in the Net Promoter System by joining huddles, making call backs, and helping elevate opportunities for customer improvement.
Drive results and growth.
Support a culture of inclusion in work and leadership.
Act ethically for colleagues, customers, investors, and communities.