Senior Account Director

Coates Group • Chicago, IL

23d • $150,000 - $170,000

About The Position

As a Senior Account Director for our technology company, you will play a pivotal role in driving technology delivery and fostering account growth within our client base. This position combines a deep understanding of our technology solutions with exceptional client relationship management skills to ensure successful project implementation and sustainable business expansion.

Requirements

• Pipeline Management : Efficiently managing and tracking leads, prospects, and opportunities through the sales cycle using tools like Customer Relationship Management (CRM) systems.
• Stakeholder Engagement : Engaging and influencing various Coates Group and external stakeholders to drive deals forward.
• Contract Negotiation : Skilled at drafting, reviewing, and negotiating contracts to ensure they are beneficial and align with both parties' expectations.
• Market Analysis : Analyzing market trends, competitive landscape, and customer feedback to align sales strategies.
• Presentation Skills : Creating and delivering compelling presentations tailored to various audiences, technical teams, C-level executives, or end-users.
• Forecasting : Predicting sales outcomes based on data, trends, and industry knowledge. This helps in setting realistic targets and strategies.
• Cross-functional Collaboration : Working seamlessly with different departments, such as marketing, product, finance, and customer support, to ensure client satisfaction and deal closure.
• Conflict Resolution : Addressing and resolving conflicts or issues that arise during the sales process, whether internal or with clients.
• Financial Acumen : Understanding pricing strategies, discount structures, and financial terms to ensure profitability and value delivery.
• Account Management : Ensuring existing clients are satisfied, upselling or cross-selling when appropriate, and addressing concerns.
• Bachelor’s degree in business, technology, or a related field (Master’s preferred).
• Proven track record in technology sales and account management, with at least 7 years of experience in a similar role.
• Deep understanding of technology solutions and their applications.
• Exceptional communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams.
• Results-driven mindset and a commitment to meeting and exceeding sales targets.
• Proficiency in CRM software and sales tracking tools.

Responsibilities

• Client Relationship Management : Cultivate and maintain strong, long-term relationships with key client stakeholders, understanding their technology needs and aligning our solutions accordingly.
• Technology Solution Expertise : Develop an in-depth understanding of our technology products and services, staying current with industry trends, and effectively communicate their value to clients.
• Account Strategy: own account strategy planning, delivery, and completion to drive account growth in alignment with organizational priorities and client insights.
• Account Growth : Identify opportunities for account growth and collaborate with cross-functional teams to formulate strategies for upselling and expanding our technology solutions within existing client accounts.
• Project Oversight : Act as the primary point of contact for client projects, ensuring successful delivery by coordinating with project managers, technical teams, and other stakeholders.
• Consultative Selling : Employ a consultative approach to understand client pain points, challenges, and objectives, proposing tailored technology solutions to address their unique needs.
• Revenue Generation : Meet and exceed sales targets, driving revenue growth by effectively selling technology solutions, upselling, and cross-selling additional services.
• Market Research : Stay informed about industry trends, competitive offerings, and emerging technologies to identify new business opportunities.
• Reporting and Forecasting : Maintain accurate records of client interactions, sales activities, and forecasts, providing regular updates to management.
• Negotiation : Lead negotiations on pricing, contracts, and terms to ensure mutually beneficial agreements with clients.
• Customer Advocacy : Act as a client advocate within the organization, ensuring client satisfaction and addressing any concerns or issues promptly.
• Team Leadership: resolution paths, escalation, and team professional development
• Process Improvement: identify opportunities to improve, iterate, or tighten processes within AM and cross departmentally

Benefits

• annual market competitive bonus program
• “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment.
• Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
• Global Wellness paid day off to recharge
• “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees