Senior Accessibility SME

Superhuman • San Francisco, CA

45d • $220,000 - $280,000 • Hybrid

About The Position

To achieve our ambitious goals of helping everyone communicate with confidence, we’re looking for a dedicated and knowledgeable Accessibility Subject Matter Expert (SME) to join our team. The person in this role will be a critical advocate for users with disabilities, ensuring our products are inclusive and usable by all. This role is central to our commitment to building equitable experiences, and you will have a direct impact on making Superhuman's AI-powered communication assistance accessible to millions of users globally. You will collaborate with a passionate group of designers, engineers, and product managers to embed accessibility into the fabric of our development process.

Requirements

• Has 5+ years of experience focused on digital accessibility, working with web and/or desktop applications.
• Possesses deep knowledge of Web Content Accessibility Guidelines (WCAG) 2.1/2.2, with a strong understanding of A and AA conformance levels.
• Is proficient in manual accessibility testing using assistive technologies like JAWS, NVDA, VoiceOver, and TalkBack.
• Has 7+ years of shipping product designs that drive business growth.
• Excels in designing for product, web, and mobile experiences.
• Experience contributing accessible design experiences to design systems.
• Exhibits strong visual design skills.
• Has experience using automated accessibility testing tools (e.g., axe, Lighthouse, WAVE) to identify and troubleshoot issues.
• Has a working knowledge of HTML, CSS, and JavaScript, and understands how they impact accessibility, including the use of ARIA.
• Demonstrates exceptional communication skills, with the ability to articulate complex accessibility concepts to both technical and non-technical stakeholders.
• Is a pragmatic problem-solver, able to provide creative and achievable solutions to complex accessibility challenges.
• Thrives in a collaborative environment and can partner effectively with cross-functional teams to drive projects to completion.
• Is passionate about user advocacy and building products that are inclusive and equitable for people of all abilities.
• Has a demonstrated ability to work independently with minimal guidance, proactively managing tasks and priorities across multiple projects.

Responsibilities

• Lead and conduct comprehensive accessibility audits of our products and services using a combination of automated testing tools and manual evaluation techniques (including screen readers, keyboard-only navigation, etc.).
• Write and deliver detailed internal Accessibility Conformance Reports (ACRs) based on standards like WCAG 2.1/2.2 AA, identifying areas of non-compliance and providing clear, actionable remediation guidance.
• Partner with design, product management, and engineering teams to design, brainstorm, prototype, and implement accessible design solutions for complex user interactions and components.
• Serve as a go-to expert on accessibility, providing guidance, training, and support to internal teams throughout the product development lifecycle.
• Help integrate accessibility checks and considerations into our existing design systems and engineering workflows.
• Contribute to the creation and maintenance of internal accessibility standards, documentation, and best practices.
• Stay current with evolving accessibility standards, assistive technologies, and legal requirements to ensure Superhuman remains a leader in digital inclusion.
• Champion an "accessibility-first" mindset across the organization, helping to build a strong culture of empathy and inclusive design.

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed