Senior Academy Manager - Registered - Global Commercial Banking

Bank of America • Charlotte, NC

11h • $99,000 - $150,000 • Onsite

About The Position

The Senior Academy Manager at Bank of America will be responsible for leading Academy participants through their entire learning journey, including Onboarding, In Role Development, Mastery, Specialty, and Workforce Development programs. This role involves developing participant proficiency in close partnership with field leadership and peer coaches, building skills through various learning modalities, direct coaching, and action planning. The manager will ensure participants demonstrate client-centric strategies, identify and address proficiency gaps, and develop action plans for program completion. Additionally, the Senior Academy Manager will partner with field leaders to manage participants' career progression and support the execution of Academy programs specifically for Global Commercial Banking. Bank of America emphasizes an in-office culture with specific attendance requirements, while also allowing for appropriate flexibility based on role-specific considerations.

Requirements

• Proven ability to coach, manage, and develop by driving proficiency and performance in a customer centric environment.
• Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge.
• Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence.
• Effective communication skills (including verbal, non-verbal, written and presentation) and active listening skills, including the ability to influence virtually.
• Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed.
• Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the enterprise risk culture.
• Strong organizational skills including the ability to manage multiple responsibilities and prioritize.
• Proficiency in computer skills and professional programs (for example, Microsoft Office), and perform administrative tasks without help of administrative assistant.
• Recent/Previous Global Commercial Banking experience.
• Series 7 registration or could obtain in role.

Responsibilities

• Lead Academy participants throughout their learning experience, including Onboarding, In Role Development, Mastery, Specialty, and Workforce Development programs.
• Develop Academy participant’s proficiency while closely partnering with field leadership and peer coach.
• Build Academy participant’s skill development through various learning modalities, skill builder activities, direct coaching and action planning.
• Demonstrate the principles of our client-centric strategy, by leveraging tools such as Voices, Life Priorities, Preferred Rewards and our One Team Strategy, etc. to drive appropriate behaviors.
• Identify behavior/proficiency gaps, role model/coach and develop action plans for on time completion of the program.
• Partner with field leaders to manage Academy participants throughout their career progression.
• Support the execution of Academy programs for Global Commercial Banking.
• Act as brand ambassador by demonstrating the fundamentals of who we are as a company and inspire the adoption of concepts such as our purpose, strategy, operating principles, commitments, and values.
• Partner with field leadership for early and often engagement throughout the program.
• Collaborate across the academy to identify process/program opportunity, determine additional resource needs, and share best practices to ensure a seamless Academy participant experience.
• Adhere to risk culture by enforcing internal and regulatory policies, procedures and processes throughout Academy programs.
• Monitor and drive on time training completion and report the progress to field leadership.
• Drive a sense of urgency for program activities, communications timelines, process and procedures with Academy participants and field leadership.

Benefits

• Industry-leading benefits
• Access to paid time off
• Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
• Eligible to participate in the annual discretionary plan
• Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees