Semiconductor Field Service Engineer

Forge Nano • Thornton, CO

2d • $40 - $52

About The Position

Forge Nano Inc, a fast-growing materials company with a focus on manufacturing nano-scale coating equipment across a wide range of markets, is seeking an experienced Field Service Engineer specializing in Semiconductor equipment. This position covers a broad range of advanced service duties, including servicing equipment in the field, performing remote/virtual service calls, participating in continual improvement efforts, and interacting frequently in customer-facing situations, which require a friendly, patient, and professional attitude.

Requirements

• Bachelor’s degree with 4+ years’ experience OR Technical Associate’s Degree or equivalent military training with 8+ years’ experience
• Industry-relevant field service and customer service experience
• Proficient with Microsoft Office Suite: Outlook, Excel, Word, etc.; CRM platforms, etc.

Nice To Haves

• Prior experience in service and equipment repair in a cleanroom environment
• Basic understanding of semiconductor deposition techniques and equipment design
• Prior experience in installation, troubleshooting, maintenance, and repair of capital chemical processing equipment, while complying with customer procedures
• Understanding of industrial safety standards and handling of hazardous materials
• Able to travel frequently, and on short notice if required
• Excellent customer-facing communication skills
• Experience following and/or writing work instructions and standard operating procedures
• Diligent organizational skills
• Ability to prioritize and execute tasks with stringent deadlines
• Flexibility to take support calls outside regular business hours

Responsibilities

• Perform on-site installation, service, modification, and repair of Semiconductor ALD coating equipment, with a focus on quality and customer satisfaction
• Troubleshoot new problems remotely and in the field efficiently
• Co-author and follow necessary documentation for procedures, processes, and best practices including work instructions, standard operating procedures, and completing relevant checklists
• Support in-house semiconductor tool operations, demo coatings, and maintenance requirements
• Interface with Forge Nano’s R&D, Operations and Engineering teams for continuous improvement projects
• Order / install parts and help manage inventory system
• Maintain a safe work environment and staying OSHA compliant with relevant safety training
• Adhere to both internal and customer standards of conduct
• Professionally represent the company to the customer
• Initiate management of changes or corrective action requests for continual improvement

Benefits

• Medical/dental/vision/disability and life insurance
• Holidays
• PTO
• Flexible Spending Account and 401(k) plan with company match and additional voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees