Irving - Connect Demo - Selling Demo Specialist - Part time

H-E-B, L.P.•Irving, TX

About The Position

As a Selling Demo Specialist, you'll perform selling and hospitality events for categories, product lines, and brands requiring more specialized training, a high level of customer engagement, and skilled product preparation while tailoring the selling message based on Customer awareness.

Requirements

Experience in active selling - Required
Wine certification - Required similar experience - Required
Basic Cooking certification - Required similar experience - Required
Advanced communication and interpersonal skills - Required
Strong customer service skills - Required
Strong merchandising skills - Required
Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns - Required
Ability to safely cook and follow food safety guidelines - Required
Ability to read and interpret documents - Required
Ability to manage multiple priorities and shift focus between projects - Required
Ability and willingness to work flexible hours - Required
A passion for customer service and hospitality - Required
Completion of / ability to complete TABC Certification - Required
Wine certification or similar experience - Required
Basic Cooking certification or similar experience - Required

Responsibilities

Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
Creates an atmosphere of celebration by participating in total store events
Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers
Provides excellent customer service; answers product-related questions; helps Customers locate merchandise
Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event
Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
Prepares products for use in demonstrations / samplings
Offers advice regarding product use in menu and meal planning; offers multiple uses for ingredients
Uses suggestive selling techniques and advanced product knowledge / experience to drive sales
Develops / maintains relationships with subject matter experts in each department
Reviews daily sales reports; understands success metrics
May assist in setting daily goals and recommending orders to support department
Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs daily
Attends required food safety and related trainings
Maintains a professional, clean, healthy, and safe work environment
Cleans up workstation area; assists other sales Partners as needed